10-12-2011 6:54 PM - edited 10-12-2011 6:55 PM
i preordered my iphone4s on sunday and it is estimated to arrive from oct 21-28
i don't want to wait that long and rather go and stand in line in an apple retail store
the probelm is that i used up my upgrade eligibility, so if i cancel my apple order, how long does it take to get reverted so i can go to the store on friday and get the phone when it comes out.
10-12-2011 9:01 PM
10-12-2011 9:30 PM
Sorry to tell you that AT&T will not cancel your order. Calling is useless. This is their strongarm tactic to keep locked into their queue, and pretty much one unprecedented in commerce. I have never heard of a company refusing the option to cancel a backorder product. Only AT&T -- they're innovators afterall.
Your best bet is to call CS and give them the option of canceling your order, or canceling your entire service contract. That will surely get action.
I am in the same situation with a pending 21-28 day estimate (after being told 1-2 weeks at time of order). But I've decided to try for two Verizon phones this weekend (ordering direct from Apple if no luck Friday) and eating the 175 ETF my the other line, and refusing delivery of the ATT iP4s if they still want to send it.
It's not about getting the phone early, it's about not signing a 2 year with a company who just slapped you in your face.
Also, send your complaints to Gizmodo (firstname.lastname@example.org) and send a complaint to your district attorney's consumer protection unit.
10-12-2011 9:39 PM
You might want to call an ATT rep. or wait for oen here to reply.
10-12-2011 9:43 PM
10-12-2011 10:11 PM
Link, I understand that. But after having my delivery changed from Friday, then to 1-2 weeks, then to 21-28 days, one has to wonder when this thing will be shipped. It certainly appears that ATT is the most disorganized entity involved in this launch.
I have no issue with the shortage, it is what it is. But to be told "give me $260 and I'll give you a phone in 2 weeks" and after paying "sorry but not for a month, and no you can't have your money back" is pretty shady, and surely not deserving of a 2 year contract.
Also the specter of a "restocking fee if returned" has me seeing red under these circumstances, and thus the fax sent to my District Attorney.
Perhaps the monitors on this forum will forward these complaints and some resolution will be crafted for those that really fell through the cracks. But it's a phone afterall, and besides complaining on the internet there's not much that can be solved as easily as walking into Apple and buying two Verizon phones, and be done with it.
10-13-2011 4:55 AM - edited 10-13-2011 4:57 AM
I don't think the OP ordered through AT&T; they said cancel "Apple" preorder?
ivant, look on your Apple order on-line. If there is an option to "cancel order" then you should be able to. If the option is not there then it's too late. If it will allow you to cancel then I would call AT&T first and ask them if you cancel your Apple order will it reset your upgrade back to available.
10-13-2011 5:10 AM - edited 10-13-2011 5:17 AM
10-13-2011 6:26 AM
He's not lying; it's not an instantaneous process to restore your upgrade eligibility, and it likely won't happen overnight.
10-13-2011 7:33 AM
10-13-2011 1:20 PM
10-13-2011 1:46 PM
I suspect it takes time.
I went into an AT&T corporate store on 10/8.
I ordered my phone, and it all went swimmingly until I examined the receipt. The sales guy misheard my address and so the delivery location was incorrect.
It took almost 30 minutes to cancel the order and get a new order to the correct address.
Here is what I learned:
10-14-2011 1:41 PM
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