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visual voicemail

I have an lg nitro HD and my phone says the visual voicemail app is not compatible with my phone. But it came with the phone pre installed.would like some help please.
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Re: visual voicemail

Have you setup visual voicemail on your device yet? This is step by step instructions navigation Visual Voicemail on your device. http://www.att.com/learningcenter/tutorialsSearch.do?searchText=visual+voicemail&deviceId=13350

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