10-24-2011 3:41 PM
I have had no response to this post, it is sad that I am having to go through this forum to get customer service. Are there no live customer service agents. I have had two gophone accounts for over two years, and I can't even get a live person to answer a simple question. If my phone "pocket dialed" the internet, can you please reinstate the minutes it used. I only purchased unlimited talk and texting, I did not even know I had internet service on my phone. This seems like a scam and I would like to reinstate my minutes and my faith in At&t.
10-24-2011 5:04 PM
10-25-2011 2:56 PM
I purchased the $60 unlimited talk and text package on October 11 and my phone has no minutes! I should have minutes for a month! Please reinstate, i did not authorize any other purchases!
@mwalker5 - Not sure what happened to your minutes but we can definitely find out. Will you please send me a private message with your name, account number, your contact phone number and the best time to contact you? I'll ask a member of our team to give you a call to go over your account.
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