04-08-2012 12:27 AM
i found out that at&t was charging me 10 dollards every month for something that i have never signed up for ,i thought that a big wireless carrier such as at&t will never do such a thing like that , so i called the customer service on 4/6/2012 around 8pm and i spoke to a lady withe the name Catie she appologized to me for this mistake and she told me that her computer wont let her go back more that 2 month and she offered me $50 credit , so i explainded to he that i have been an at&t customer for so many years, god knows , and i would like to find out how long have i been charged then she put me on hold , later she got back with me with another offer which was credit $ 250 still she couldn't find out how long have i had beeing charged , my monthly payment has been almost $150 for only one line all this time ,after that she couldn't get that information for me i asked her to let me speak to a supervisor and then she put someone with the name Harvy supposibly he was the supervisor , this guy he was extremely unprofessional and rude treating me that i was trying to get something for free so he took off the offer that Catie gave me and he said that at&t doesn't give the money away ( sarcasticly ) and he said
that he only gonna give me $120 credit, and he was so disrespectful by hanging up the phone on me
i have been a loyal customer for so many years and i don't expect to be treated so unprofessionaly , i hope to hear from you soon regarding this matter
04-08-2012 1:55 PM
Keep in mind we are all customers here so if you are looking for some assistence directly from ATT, reach out to one of the Community Managers, Jamilah, or you are going to have to unfortunately call ATT again....
For service or support questions including existing order status, call:
Customer Support: 1-800-331-0500
04-08-2012 3:58 PM
05-02-2012 4:20 PM
05-02-2012 4:23 PM
05-02-2012 7:47 PM
05-03-2012 11:24 AM
@davcal - I've responded to one of your other threads regarding your billing issues here: http://forums.att.com/t5/Wireless-Billing/False-billing-for-service-I-DO-NOT-HAVE/m-p/3207217#M80079
Please take a look when you have a moment.