I have been waiting for a week!!! For my refund of $512 on an iphone 3GS!!!! I exchanged my defecitve one for a new one and AT&T charged my debit card(they had my # from the original order of $19)without telling me. I couldn't be more unhappy with AT&T. Depending on who I get on the phone I get a different answer every time. NO ONE CARES AT AT&T EITHER. I will be canceling my account as soon a my CONTRACT in up. Of course they've got me there.