03-23-2010 11:24 PM
Until you add network capacity in my service area my complaint will not be resolved. When the ski area is busy your network is useless. The problem is that when our resort is busy, is the same time when I absolutely need reliable communication. If I can't communicate with my employees or customers I do not need AT&T. I can see your cell site form my office but can't call my employees that are working two blocks away. If I leave them a voice mail often they receive no notification of a message for hours afterward.
I have had service with AT&T for quite a while and we never had service issues until the I-phone. You sold a kazillion I phones and never increased your network capacity accordingly. We can have 50,000 guests on a busy weekend all trying to talk, text, etc. It only works for a luck few.
03-24-2010 8:46 AM
03-25-2010 8:49 AM
Better yet, bring this to the AT&T Facebook page, where they actually have AT&T support that 'should' (have for me in the past) respond.
AT&T doesn't have a whole lot of spectrum in Colorado in general (compared to other states). This is probably one of the bigger issues - until they add more sites and increase capacity, there will be issues.
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