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"All SMARTPHONES" now required to have $30 or higher Data Plan - FOR LIFE?! RIDICULOUS!

"All SMARTPHONES" now required to have $30 or higher Data Plan - FOR LIFE?! RIDICULOUS!

Called into ATT to discuss upgrading my 2-3 year old BB 8310 to an iPhone 3GS 32 GB device to support my business. I informed the front line operator that I wanted to upgrade my phone to the iPhone 3GS 32GB, but wanted to remove all of the data plan capabilities and internet access from my BB 8310 and then give to my wife who only wants the added capabilites of the BB camera etc from her old phone.

 

The idea was to give my wife a bit more upgraded hardware without all of the new multi-media and email stuff that I live by, but she doesnt want.

 

I was told by the front line CUSTOMER NO SERVICE pin-head that even though I fulfilled my 2-year contrat with ATT for my BB, that I had to retain the Data Plan at $30 or more per month and that I could not use the 8310 for just a phone, it had to be used as a SMARTPHONE was intended to be used, "that is what they were made for, why would you want to use it for just a phone?!"

 

My understanding is that I bought the phone, I could use the phone however I deemed necessary AFTER the 2-year agreement was fulfilled. I fully understand that the price of the phone includes specail plans that must be subscribed to for the 2-year agreement, but do not understand why or how I can be forced into using the device as a SMARTPHONE after my agreement is over, when the phone is fully capable of being just a PHONE.

 

The supervisor, BRIDGETTE {Personal content removed} Operator ID UNKOWN as it was refused to be given to me when I requested it 2 times, stated something different. She stated that as of 06 Sept 09, if any SMARTPHONE was "purchased" as part of an initial plan or part of an upgrade from an existing phone, the device would have to be subscribed to a DATA PLAN of $30 or higher for the LIFE OF THE DEVICE ON THE ATT PHONE NETWORK! EVEN AFTER the 2-year agreement was fullfilled.

 

So how can ATT say that you have PURCHASED the phone? You have not, you are only renting the phone to be LEACHED off of by ATT!

 

This is supposed to be in the TERMS AND CONDITIONS currently "Readily available for viewing on the ATT.com website." (Bridgette {Personal content removed}). It took Ms. {Personal content removed} over 10 minutes to find it and she is familiar with the ATT.com website. Another ATT scam to hide the Devil in the Details as Clark Howard would say.

 

BEWARE of this issue and be an INFORMED CONSUMER! I am not a supporter of Barack Obama, but I will say he has companies like this one, who are UNETHICAL in their business practices and I hope he has an affect on putting them out of business or bring them back to TRUE NORTH to allow all consumers to be aware of their rights and freedoms.

 

I am sure this will not be addressed by ATT, but I do feel better in writing it as maybe ONE PERSON may be helped by it.

 

Regards,

 

Scott

{Personal content removed for your saftey}

Message Edited by pamelaz on 09-18-2009 10:22:03 PM
717 Views
Message 1 of 67
Tutor

Re: "All SMARTPHONES" now required to have $30 or higher Data Plan - FOR LIFE?! RIDICULOUS

When I bought my second phone, which is a blackjackII, I had no intention of adding a data plan.  I got this for my husband because it has other capabilities and I wanted to be able to text with him and for him to have a full keyboard like me, for easier texting.  Never in a million years would I have thought I'd be required to use/pay for the internet just because the phone could do so.  I liked the calendar, music player, etc...and that we had matching phones - plus the deal we got compared to what you call "dumb" phones.  Your argument makes no sense to me, Doppler808.
Message 16 of 67
Tutor

Re: "All SMARTPHONES" now required to have $30 or higher Data Plan - FOR LIFE?! RIDICULOUS

The problem with "other providers have been doing this for years" is that it's not exactly true.  I had Sprint before this and I only paid for data if I actually used data and was not required to pay a monthly fee for it.
Message 17 of 67
Scholar

Re: "All SMARTPHONES" now required to have $30 or higher Data Plan - FOR LIFE?! RIDICULOUS

I'm guessing a little bit here, but....   As Smartphones become more and more sophisticated, I tend to see that they automatically access the data network, for various reasons, more and more.  The iPhone is a perfect example, so I would assume that many of the iPhone beaters-to-be, follow that same premise?

 

If AT&T didn't put such a rule in place, regarding data plans, I would bet they'd be flooded with calls from people who suimply don't understand smartphones and were surprised by large unintended data access bills.   Not everyone is a sophisitcated user, right?  

Message 18 of 67
Professor

Re: "All SMARTPHONES" now required to have $30 or higher Data Plan - FOR LIFE?! RIDICULOUS


michcaso wrote:
When I bought my second phone, which is a blackjackII, I had no intention of adding a data plan.  I got this for my husband because it has other capabilities and I wanted to be able to text with him and for him to have a full keyboard like me, for easier texting.  Never in a million years would I have thought I'd be required to use/pay for the internet just because the phone could do so.  I liked the calendar, music player, etc...and that we had matching phones - plus the deal we got compared to what you call "dumb" phones.  Your argument makes no sense to me, Doppler808.
There's a difference between dumbphones and smart phones. If you can't tell the difference then you shouldn't be getting a smartphone. Sorry if that sounds mean, but There's more things a smart phone can do than what you listed. Dumbphones have what you listed, but it sure can't do what my E71, iPhones can do.
Message 19 of 67
Tutor

Re: "All SMARTPHONES" now required to have $30 or higher Data Plan - FOR LIFE?! RIDICULOUS

I understand the difference of the phones to which you are referring doppler808.  That has nothing to do with what we're talking about.  The bottom line is that when someone buys a phone, they should have the option of deciding how they use it.  And the phone I was about to purchase today, although it is a smartphone, was not going to be intended for internet or other data use aside from texting and playing songs that my son uploads to it.  I already have a family text plan, so why should I have to add anything for data usage? 

 

In response to the previous text about automatic updates and such...yes, I can see where someone would be confused who isn't a savy smartphone user.  But the auto updates should be revealed at purchase so that the subscriber has the option of chosing a different phone or accepting additional data fees.  Let me assure you that these fees would only be a couple dollars a month - I know because that is what my husband's phone does and we had a $2.09 fee on our last statement.  This, I can live with.

Message 20 of 67

Re: "All SMARTPHONES" now required to have $30 or higher Data Plan - FOR LIFE?! RIDICULOUS


michcaso wrote:
The problem with "other providers have been doing this for years" is that it's not exactly true.  I had Sprint before this and I only paid for data if I actually used data and was not required to pay a monthly fee for it.

 

Have you tried to purchase a Sprint PDA/smartphone lately?  That is no longer the case with Sprextel.
~~~~~~~~~~~~~~~
Samsung Galaxy Note 3
Prev. devices: SGS, Note 2, SGS3, Galaxy Nexus, T-Mobile, G2x, iPhone4, HTC HD2, HTC Fuze, HTC StarTrek, BB Bold
Message 21 of 67
Scholar

Re: "All SMARTPHONES" now required to have $30 or higher Data Plan - FOR LIFE?! RIDICULOUS

You are right and you are wrong.

 

Yes, you have the right to do any thing you want with your phone once you buy it.

However, if you want to use it on ATT's network you have to abide by their rules.

if you don't like ATT's rules you are free to exercise your right to try using it on someone else's network and then you will have to abide by their rules. You can even make your own network and make up your own rules.

 

 

 


michcaso wrote:

I understand the difference of the phones to which you are referring doppler808.  That has nothing to do with what we're talking about.  The bottom line is that when someone buys a phone, they should have the option of deciding how they use it.  And the phone I was about to purchase today, although it is a smartphone, was not going to be intended for internet or other data use aside from texting and playing songs that my son uploads to it.  I already have a family text plan, so why should I have to add anything for data usage? 

 

In response to the previous text about automatic updates and such...yes, I can see where someone would be confused who isn't a savy smartphone user.  But the auto updates should be revealed at purchase so that the subscriber has the option of chosing a different phone or accepting additional data fees.  Let me assure you that these fees would only be a couple dollars a month - I know because that is what my husband's phone does and we had a $2.09 fee on our last statement.  This, I can live with.


 

Message 22 of 67
Highlighted

Re: "All SMARTPHONES" now required to have $30 or higher Data Plan - FOR LIFE?! RIDICULOUS


scott.vincent wrote:
Your thinking that a data plan will always be needed or wanted by the phone OWNER is not correct. After the obligatory 2-year agreement, YOU own the phone and should be able to do with it what you want or need to do with it, NO ONE should be forced to have a data plan after the term has been fulfilled. What if you wanted to give your phone to your aunt or grandma because she wanted the camera capabilities or the capabilitie to load movies or ebooks from her computer and not for web surfing or chatting or the other cost based uses they will never use. Forcing someone to pay for something they never use is RIDICULOUS. The use of my BB for my non-tech wife, who wants the data capabilities of the a large address book and camera over her Razor, should not cost me a penny more when we have no need to use any data features of the ATT network. YOU own the phone not ATT. I understand the Customer Service issues with technology, but if ATT Customer Service did the job when the person purchased the phone, by giving better education to the buyer, the end results would be less issues in the future. Don't blame the end-user for ATT self generated problems. The issues lie with ATT. Put the blame or credit where it needs to be and not throw it at the end-user. I won't buy a GM car if I have to have to get all the bells and whistles I would never use and I won't buy a phone if I have to have unneeded bells and whistles I will never use. You are welcome to your views and I to mine. Basic common use of any phone is that it is a phone first, a SMARTphone second. You paid for the phone and should be able to use it as a phone without penalty if so desired. Not everone is technically savvy as we are, don't penalize them for that. Even though we are good with my old BB, there are users who won't be since the change of 06Sep09 Terms and Conditions.
I have vented, others have provided their views, hope this helps someone.


Regards,

Scott
Message Edited by scott.vincent on 09-19-2009 05:41:57 PM

Agreed.  You should be able to have any phone you want with only the features and services you want.  If you dont want data and are never going to use it, you should NOT be required to pay for it.  Period.

 

Okay, so now what if I get laid off and I cant afford to buy beer anymore, I am going to stop buying beer.  If I dont drink, then I shouldnt be forced to buy beer.

 

In other words...IT IS DUMB that ppl are forced to pay for services that they have no need for and will not use.

Message 23 of 67

Re: "All SMARTPHONES" now required to have $30 or higher Data Plan - FOR LIFE?! RIDICULOUS

Thank you all for your comments; the antogonizers and the defenders of freedom. This is what makes America great! 

 

Glad to see I am not the only one upset about this, I was beginning to wonder.

 

As one poster put it, while living ATT's house, live by ATT's rules.

 

Never agreed with it when I was 17, but understand it more now and still dont agree with it! But what are we going to do? 

 

Regards,

 

Scott

Message 24 of 67

Re: "All SMARTPHONES" now required to have $30 or higher Data Plan - FOR LIFE?! RIDICULOUS

Cellnewbie09,

 

I think 'UNETHICAL', 'DISHONEST', 'DISLOYAL' and 'DUMB' fit the description nicely.

 

Scott

Message 25 of 67
Tutor

Re: "All SMARTPHONES" now required to have $30 or higher Data Plan - FOR LIFE?! RIDICULOUS

I think my whole reason for posting here was to receive some support and in one little way, let AT&T know that we customers are not happy and this is not what we're looking for.  There will always be people out there who will throw their hands up and say, 'Well, it's the rules...what can ya do?"  My response is...we can do this.  And, we can (as I was so reminded) take our business elsewhere.  Just because there is a trend of data usage, it does not mean that the majority of people are ok with manditory payment of this.  I did find that there is this "grandfather clause" that was mentioned somewhere (maybe it was another forum) and that anyone who has had smartphones prior to Sept. 6th does not have to have a data plan if they didn't already have it.  That is a small silver lining for me, and that is the only reason I went ahead and purchased a new phone for my son - a NON smartphone, by the way.  I could never afford the plan with 3 phones all on a data plan...I can barely afford it now!
Message 26 of 67
Mentor

Re: "All SMARTPHONES" now required to have $30 or higher Data Plan - FOR LIFE?! RIDICULOUS

I know, so freaking ridiculous!! I was going to buy the refurbished Samsung Jack -- BUT NOW!!! Oh heck no. This is ridiculous, I don't even use the Internet that much; I'm really P.O.ed, I was looking forward to this until I figured this out.

 

AT&T officially FAILS.

Message 27 of 67
Professor

Re: "All SMARTPHONES" now required to have $30 or higher Data Plan - FOR LIFE?! RIDICULOUS

Seriously if they FAIL why are you still customers with them? If I were you I'd be on a different carrier by now.
Message 28 of 67
Mentor

Re: "All SMARTPHONES" now required to have $30 or higher Data Plan - FOR LIFE?! RIDICULOUS

"Vera: Welcome to AT&T online Sales support.  How may I assist you with placing your order today?

Logan D.: Is it really REQUIRED to have a data plan with a smart phone? Personally, I think that is ridiculous -- where is the freedom? If I want a smart phone that I don't wanna use the Internet on it I still have to get the data plans? With the minimum being thirty dollars per MONTH?

Vera: Hello!  I will be happy to assist you today.

Vera: Yes, all PDA/Smartphones require a data plan.  It is not just for AT&T.  As of September 6, 2009, all carriers have them required."

 

Talked with a sales representative, look what they said.

Message 29 of 67
Professor

Re: "All SMARTPHONES" now required to have $30 or higher Data Plan - FOR LIFE?! RIDICULOUS

Other carriers had it for years prior to AT&T doing so. I wouldn't be surprised if all carriers do away with PPU data, and anyphone will have to get a data plan. With the way phones are becoming more and more data intensive and people crying about data charges when they use certain apps and "accidently" go on the Internet. People have been crying for years about this kinda stuff.

Message 30 of 67
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