Had the worst customer experience of my of my life tonight. Guess who? yes, AT&T! Like so many others, we are currently hitting a financial rough spot so we are looking for some temporarily financial relief by reducing or eliminating monthly bills for the next 6 to 8 months. Canceling newspaper, cutting back cable, etc. As one of our last resorts, we tried to cancel our 2 iphones tonight. Our contract was up last May so didn't think it would be much of an issue. But canceling your iphone at the beginning of your monthly billing cycle still requires you to pay for the whole month. No prorated billing! That's what we found out at the end of a 1.5 hour phone call. Even 2 of the 5 people at AT&T we talked to tonight didn't know it was not possible and kept transfering us back and forth. At the end of the call we were so mad that we will try to make 2 cans and a string work before ever heading back to AT&T. The sad thing is, we never had any issues with AT&T at all. Or back when when it was still Cingular. And through my employer I get a hefty discount on AT&T services. But even that will not be enough to ever go back to AT&T.
PS: Sorry if you have to read this post a few more times elsewhere, I'm PO'ed and I got 2 more hours to kill before I head to bed.
It states in the wireless customer agreement that if you cancel service immediaetly on advanced billing that you will not be prorated. I'm sure the rep processing your cancellation explained that to you, and recommended that you cancel service at the last day of your bill cycle so you can use the services that you already paid for... but that I don't know.
I definitely understand trying to cut back on expenses to save a bit of money. I'm sorry you had such a difficult time when you called in. While the information you received was correct (we cannot pro-rate a cancellation), it shouldn't have taken you that long to get that answer.
If you'd me to have a member of our team give you a call to go over your options, I'd be happy to set it up. If you'll please send me a private message with your name, account number, a number where we can reach you and the best time to call; I will arrange a call.
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As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages.
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