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Posted Nov 4, 2011
12:08:22 AM
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prepaid cards
Edited by Leezaluv on Nov 4, 2011 at 12:09:08 AM

want to add my cards but says they are invalid?

want to add my cards but says they are invalid?

prepaid cards

[ Edited ]
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Nov 4, 2011 11:26:45 AM
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Former Community Manager

Can you give us a bit more info?

 

When do you get this error?

Have you been able to add cards before or is this the first time you're trying?

 

 

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Can you give us a bit more info?

 

When do you get this error?

Have you been able to add cards before or is this the first time you're trying?

 

 

--------------

As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages. If you have an account related issue, please send a private message to ATTCustomerCare.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: prepaid cards

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Nov 4, 2011 5:21:04 PM
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ACE - Master
This is at least the third person who is having trouble refilling their account. All I can assume is that there is something wrong with the GoPhone activation system, as this seems very unlikely that almost nobody is able to add money to their account.

Cat Happy Remember that Wild Banchi... 1993-2010 Cat Happy



This is at least the third person who is having trouble refilling their account. All I can assume is that there is something wrong with the GoPhone activation system, as this seems very unlikely that almost nobody is able to add money to their account.

:cathappy: Remember that Wild Banchi... 1993-2010 :cathappy:



Remember that Wild Banchi... 1993-2010
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: prepaid cards

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Nov 5, 2011 9:58:43 AM
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Professor
Edited by ilikewireless on Nov 5, 2011 at 10:00:30 AM

The refill system(dial 611) has just been upgraded to on screen menus, replacing voice response. Yay!

The refill system(dial 611) has just been upgraded to on screen menus, replacing voice response. Yay!

Re: prepaid cards

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Nov 5, 2011 12:55:53 PM
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ACE - Master
___________________________________________________________________
ilikewireless wrote:
The refill system(dial 611) has just been upgraded to on screen menus, replacing voice response. Yay!
___________________________________________________________________

Really? That sounds very neat. I'll have to dial 611 later and see what changes there are. I can't wait to check!

Cat Happy Remember that Wild Banchi... 1993-2010 Cat Happy



___________________________________________________________________
ilikewireless wrote:
The refill system(dial 611) has just been upgraded to on screen menus, replacing voice response. Yay!
___________________________________________________________________

Really? That sounds very neat. I'll have to dial 611 later and see what changes there are. I can't wait to check!

:cathappy: Remember that Wild Banchi... 1993-2010 :cathappy:



Remember that Wild Banchi... 1993-2010
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: prepaid cards

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Nov 5, 2011 1:53:17 PM
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Professor

Yep. I post the news here, thinking that this upgrade might have required downtime of the refill system a few days ago. In case of server maintenance, it would be nice if AT&T could announce the schedule so that one would plan a refill at the right time. A timely announcement will be greatly appreciated. It can help us prevent losing rollover balances.

 

Yep. I post the news here, thinking that this upgrade might have required downtime of the refill system a few days ago. In case of server maintenance, it would be nice if AT&T could announce the schedule so that one would plan a refill at the right time. A timely announcement will be greatly appreciated. It can help us prevent losing rollover balances.

 

Re: prepaid cards

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