pay as you go card

pay as you go card

i just bought a pay as you go card and when i enter in the number on my phone, it keeps saying "the card number you entered is not correct". i just bought the card and the receipt for it says activation successful so i dont know why im having this problem

Message 1 of 30 (1,517 Views)
Professor

Re: pay as you go card

[ Edited ]

Yours has a 10 digit pin?

Message 16 of 30 (1,380 Views)

Re: pay as you go card

[ Edited ]

Yeah mine is a 10 digit 3 3 4, as has been the standard for a while now =/

 

*ninja edit* as a side note I also have the recipt with matching numbers on the bottom of the card and the recipt claiming activation successful...

Message 17 of 30 (1,377 Views)
Professor

re: pay as you go card

[ Edited ]

First there was the gophone activation problem. Now there's the refill problem. Makes me wonder what's going on. What's the toll free number at the back of the card ( for topping up) ? As far as I know, there are 10, 12, & 13digit pin types. They are refilled by dialing different phone numbers. If you are in a hurry, consider getting refill from Radioshack. You can add the present card within 30 days of purchase. You get a 13 digit pin from RS.

Message 18 of 30 (1,372 Views)

Re: re: pay as you go card

18003524071 brings me to the same place as 611 on my gophone, seems they are either changing things or having server issues? The card also says to use the *888*pin# unlike the website which is saying to use 7's and it brings forth the same error on refilling my go phone with the orange, blue, and white $25 card. For science the card was purchased at 03:42 pm today and was attempted to be entered less then 20 mins later. Have been trying to find some semblence of customer service to help since. So far you guys have helped more then anyone else :3

Message 19 of 30 (1,365 Views)
Professor

Re: pay as you go card

When was the last time you powered down your phone? Sounds silly but it doesn't cost anything.
Message 20 of 30 (1,358 Views)
Master

Re: pay as you go card

There must be something wrong with the refill system. I refilled my account on the night of October 30th. Either that or Halloween night. I had no trouble entering a 12-digit PIN by dialing 611 and getting transferred, which is the usual route for me.

All I can say is keep trying. It may get frustrating at times, but try, try again.

Cat Happy Remember that Wild Banchi... 1993-2010 Cat Happy



Message 21 of 30 (1,439 Views)

Re: pay as you go card

Powered down yesterday, also had a pushed update today from the mobile care system from 1.3.2 to 1.4.something. Will keep trying through the night, if not I will have to go into the local store in the morning.

 

 

Seems weird though half the time it is stating there is a server error or something about having issues with the system, the other half it states that the card pin is not good.

Message 22 of 30 (1,433 Views)
Professor

Re: pay as you go card

Have you tried using a landline to refill?
Message 23 of 30 (1,425 Views)
Master

Re: pay as you go card

I would say that the refill system is the problem. It seems unlikely that the card PIN is no good already if it was just purchased a short time ago.

Cat Happy Remember that Wild Banchi... 1993-2010 Cat Happy



Message 24 of 30 (1,419 Views)
Master

Re: re: pay as you go card


Cameronmullins wrote:

18003524071 brings me to the same place as 611 on my gophone, seems they are either changing things or having server issues? The card also says to use the *888*pin# unlike the website which is saying to use 7's and it brings forth the same error on refilling my go phone with the orange, blue, and white $25 card. For science the card was purchased at 03:42 pm today and was attempted to be entered less then 20 mins later. Have been trying to find some semblence of customer service to help since. So far you guys have helped more then anyone else :3


If you haven't already resolved this via a visit to the store, have you tried contacting customer service at 1-800-331-0500?  State "more options" at the first menu prompt of the autmoated system, and then "customer service" at subsequent prompts.  After a few you will be connected to a live rep - they should be able to assist you with your refill troubles.

                                                                                                                         =^..^=
There must be a happy medium somewhere between being totally informed and blissfully unaware.

     - Doug Larson

Message 25 of 30 (1,407 Views)
Professor

Re: pay as you go card

Today, dialing 611, I get on screen menus to do refills. IVR is history.
Message 26 of 30 (1,399 Views)
Master

Re: pay as you go card


ilikewireless wrote:
Today, dialing 611, I get on screen menus to do refills. IVR is history.

That's cool. Must be phone specific though - is it a function of the "Care" menu functionality I keep seeing users mention?

 

On my SE W518a the IVR is still alive and functioning exactly like it always has, with no "on screen" connectivity.

                                                                                                                         =^..^=
There must be a happy medium somewhere between being totally informed and blissfully unaware.

     - Doug Larson

Message 27 of 30 (1,393 Views)
Professor

Re: pay as you go card

It's in the AT&T 'care' section under contacts. "AT&T Refill Your Phone" has the 611 number as it always has. When I touched this last month, I spoke into the phone to get a refill. Today I get a nice on screen menu that takes me to submenus. I am using a smartphone.
Message 28 of 30 (1,390 Views)

Re: pay as you go card

i called customer service and they got it taken care of. they said there was a problem with the fast card redemption center

Message 29 of 30 (1,376 Views)
Highlighted
Master

Re: pay as you go card

Glad to hear that you were finally able to add money to your account. I had suspected there was a problem with the system...

Cat Happy Remember that Wild Banchi... 1993-2010 Cat Happy



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