01-15-2011 9:52 AM
i lost my iphone 4 yesterday at the mall
the phone is turned off, so i cant cancel it. but i put a lock code on it from http://www.me.com so they cant get in.. unless they go to the apple store and make some ridiculous excuse up for getting locked out lol. i have unlimited everything, so i dont have to worry about them charging anything right?
should i cancel it now or wait a week or something?
01-15-2011 11:16 AM
01-15-2011 5:47 PM
Send one last message to your phone using MobileMe on how to contact you if found and offer a reward. Then suspend the line immediately.
Please, DO NOT CANCEL.
If you cancel your line you will have to pay an Early Termination Fee.
What you are wanting to do is Suspend the line. That will prevent anyone from using the phone on your account. Once you suspend the line you will not be responsible from that point on for charges if anyone attempts to use the phone.
If you happen to find the phone you can have it un-suspended. If not when you get a new phone it will have a new SIM card and will be attached to your account at that time.
How do I report a lost or stolen phone?What should I do if I lose my phone?What should I do if my phone is stolen?Answer:
If your phone becomes lost or stolen, you should suspend your wireless service to protect against unauthorized usage. Our system will then indicate that your phone is lost or stolen.
To suspend or reactivate your wireless service, follow these instructions:
|Suspend your wireless service |
|Reactivate your wireless service |
|Suspend or reactivate your service |
|Contact AT&T Customer Service at 1-800-331-0500|
You must be registered and logged in to your myWireless Account to suspend or reactivate your wireless service online.
How do I replace a lost or stolen phone?
What is suspended service?
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