07-11-2009 12:47 PM
My iphone is all of a sudden not receiving calls. Calls go straight to voice mail. I dont have a missed call and I don't receive any voicemails. All my family is angry thinking I am ignoring them. I have already called AT&T twice. We tried a new sim card. Now they tell me to take out the sim card and put it back in. this will work for one or two calls and it goes right back to not receiving calls. This is the original Iphone. I have had it for two years no problems. I was going to upgrade to the new apple 3.0 iphone in august but now I"m not so sure. I love the iphone but if it is not going to work and I have to switch phones I may just switch carriers as well. I have been with AT&T for almost 10 years. I started with them when they were with cingular.
Anyone else have this problem? anyone know a fix for it? I appreciate any and all help. A phone is useless if you cant recieve calls.
07-11-2009 1:43 PM - edited 07-11-2009 1:44 PM
No need to change your service provider, thats going WAY overboard.
Call apple and get an exchange.
07-11-2009 1:49 PM
this is the original Iphone from two years ago. A exchange is not available. I wanted to upgrade to the new iphone next month and give this one to my daughter. I have searched this issue and seen tons of people with the new iphone having this problem. no fixes can I find. So if I can't use my iphone which I loved until three weeks ago, and the new iphone has the same issues, that is why I was thinking of changing my service.
Everything about my phone is working fine except incoming calls. And that is kind of important. If anyone has the issue and has any suggestions for fixing it I would really appreciate. AT&T is no help and there is no Apple store in my area. I live in Biloxi MS and I would have to go to another state to visit a apple store.
07-11-2009 6:24 PM
07-11-2009 6:39 PM
It goes straight to voicemail and plays my personal recorded message. I have spoke to apple support and three times to AT&T support. All they can suggest is for me to get a new phone. My phone is not under warranty and I'm not eligible for a upgrade. Everything is working fine on my phone except the incoming calls. It was fine one minute the next not working. I did not drop it or damage it in any way. Sometimes calls will come through after trying anywhere from 4-10 times in a row. I have been a at&t customer since 2000, They are not even nice when you call. I paid 400.00 for this phone from apple less than two years ago. I would expect it to at least last a few years with the exception of me dropping it or something like that. I put my sim card in my husband's phone ( not iphone) and it rings fine. I can't try his sim card in my iphone because when you put it in it wants you to activate his number for a iphone. It is a new sim card I got last week and didnt fix the problem.
I'm just really feeling frustrated right now. A phone is useless if you cant get calls.
07-11-2009 7:02 PM - edited 07-11-2009 7:06 PM
07-11-2009 7:13 PM
I'm not eligible for a upgrade because my youngest daughter lost her phone and wasnt eligible for a upgrade. It was more trouble to me not being able to get in touch with her than it was for her. You know you go to pick her up and you sit for 30 minutes cause you can't call inside the mall to remind her she is supposed to be out by now? So I had the stupid stupid stupid idea that I would use my upgrade cause I didnt want anything but a iphone and was so happy with mine. Yeah real stupid.
07-11-2009 7:17 PM
07-11-2009 7:35 PM
There are a couple other things I can think of that could cause this:
1.) Have you checked to see if your Calls are possibly being forwarded to another number by mistake? You can check by going into Settings>Phone> Call Forwarding (This too could explain why you do not receive the VMs either.)
2.) Also if you know Voicemail are being left have to tried to call your number to check your message using a different phone like a landline.
10-11-2009 7:08 AM