07-16-2011 7:41 PM
help! my child put a passcode lock on his phone and forgot it. now phone is diabled and says to connect to itunes, when i connect to itunes it says i have to put passcode in first before it will connect. if i knew the passcode i wouldn't be in this situation. can someone help me please. thanks
07-16-2011 11:11 PM
But I read a post in "another" forum, it says hold the home button and power button, the same time until a "Yellow Hazard Triangle" appears (25 seconds) Then connect to itunes it will prompt to restore. If that don't work, you have to make an appointment at Genius bar at a Apple Store. Good luck.
07-17-2011 6:41 AM
If you cannot remember the passcode, you will need to restore your device using the computer with which you last synced it. This allows you to reset your passcode and resync the data from the device (or restore from a backup). If you restore on a different computer that was never synced with the device, you will be able to unlock the device for use and remove the passcode, but your data will not be present. Refer to Updating and restoring iPhone and iPod touch software.
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