iPhone upgrades on Family Plan

Scholar

iPhone upgrades on Family Plan

So I`m really confused about this. And maybe it has been answered here before but here it is again.

 

We are on a family plan with 2 iPhones 4 we got both of them on day 1. a 32GB and a 16GB we paid extra for 16GB since we were not eligibale so 32GB was $299 and 16GB was $399. Both activated the same day. Thats the back story.

 

Now here is the question. I`m checking eligibility for upgrade and it shows for the line that we bought 32GB on 11.22.2011 and for the line where we got the 16GB it shows 2.22.2011. Why ? The contracts for both lines show to end very close to each other. 32GB = 06/28/2012 and 16GB = 06/21/2012.

 

I dont understand this scheme at all. I was hoping to upgrade to new iPhone day 1 on both lines.... 

 

Thanks in advance for the responces. 

Message 1 of 24 (1,748 Views)
Scholar

Re: iPhone upgrades on Family Plan

SO no answer ? Now when I login I keep getting prompted that I might have an upgrade but it still shows me the same dates.... and $449 for the 16GB ? Now the price is $50 more ? What gives ? Come on ATT if I have to pay $500 over I rather switch to Verizon I guess, pay the termination fee and it`ll be cheaper.... 

Message 2 of 24 (1,719 Views)
Former Community Manager

Re: iPhone upgrades on Family Plan

Hi yozhbk, 

 

Sorry for the delay in replying. Your contract start date isn't the only thing that impacts your upgrade date so there may be other factors at play. 

 

I would be happy to have someone contact you to review your account if you'd like. If you'd like to speak with someone, please send me a private message with your name, account info, phone number and the best time to contact you.

 

Thank you

--------------

As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

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Message 3 of 24 (1,711 Views)
Scholar

Re: iPhone upgrades on Family Plan

Thanks for the reply. I sent all the info over. Im thinking ATT is working on early upgrades, is that why everytime I login to my account is says:

 

 

The number associated with your wireless account may be eligible for an upgrade.

Would You Like to Check Your Upgrade Eligibility?
Message 4 of 24 (1,682 Views)
Former Community Manager

Re: iPhone upgrades on Family Plan

Got your PM but I need just a bit more info. Will you please take a look at my response?

 

thanks Smiley Happy

--------------

As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
Message 5 of 24 (1,674 Views)
Scholar

Re: iPhone upgrades on Family Plan

Yeah sorry I tought I clicked send, but just got back to that page and I didnt. You should see it in your inbox now.

Message 6 of 24 (1,655 Views)
Former Community Manager

Re: iPhone upgrades on Family Plan

Got it, thanks! Smiley Happy

--------------

As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
Message 7 of 24 (1,650 Views)
Highlighted
Tutor

Re: iPhone upgrades on Family Plan

I just found out i'm in the same boat.

 

I bought my iPhone and my wife's on day 1. She is eligible for an upgrade and I have to wait until February.

 

Why is this happening like this?

Message 8 of 24 (1,581 Views)
Expert

Re: iPhone upgrades on Family Plan


Kembond wrote:

I just found out i'm in the same boat.

 

I bought my iPhone and my wife's on day 1. She is eligible for an upgrade and I have to wait until February.

 

Why is this happening like this?


If she is the primary number on the account it always gets the upgrade sooner becasue the majority of the bill is applied to that line, the only thing that is applied to a secondary line is the cost of the line and a data plan if required

Message 9 of 24 (1,576 Views)
Former Community Manager

Re: iPhone upgrades on Family Plan

There is a difference in eligibility because of the family plan. Your phone is billed differently than your wife's and that is one of the many things that contributes to eligibility date calculation.

--------------

As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
Message 10 of 24 (1,575 Views)
Scholar

Re: iPhone upgrades on Family Plan

[ Edited ]

Well atleast one phone is eligible which is still not right, but atlest its something. Both of my lines are not eligible and only one is in Nov 22.

 

I dont think its fair to customers to have this flactuation upgrade paterns, you never know when you can upgrade. I know money wise it is cheaper for us to pay the ETF and jump the ship.... I really would hate for this to be the option we take.... 

Message 11 of 24 (1,413 Views)
Former Community Manager

Re: iPhone upgrades on Family Plan

I understand your frustration with upgrade eligibility and hope you decided to stay with AT&T. 

--------------

As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
Message 12 of 24 (1,401 Views)
Scholar

Re: iPhone upgrades on Family Plan

Yeah thanks for the help @jamileh but its not my decision its AT&Ts to do right by loyal customers. 

Message 13 of 24 (1,399 Views)
Scholar

Re: iPhone upgrades on Family Plan

Perfect just got a call from ATT to tell me exactly what I already knew, wasted my time and basically telling me that I should leave because it is cheaper to pay ETF then to pay for "discount pricing". And apparently she was a manager. I guess ATT will be getting a huge in customers leaving since it is cheaper Smiley Sad
Message 14 of 24 (1,397 Views)
Teacher

Re: iPhone upgrades on Family Plan

Our family plan has the same exact problem! we have been customers with AT&T for 12 years now! never late on any of our bills and in the past it has always been about 12mo-16mo we have been able to upgrade our phones all four of them! but now we have the main line with a iphone 4 that can upgrade on the 13th, mine which has an iphone 4 on launch date can update  in feb 2012 and another one that we got the iphone 4 in like january can upgrade in november 2011!  makes no sense at all.  I would hope for long term customers there would be some type of consistent policy but you can't get a consistent answer from at&t.  The stores are more of a mess than calling 611. Ugh.  The sad truth is though you get the same pathetic customer service with any of the providers.

Message 15 of 24 (1,342 Views)
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