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Posted Feb 19, 2012
7:17:58 PM
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iPhone activation issue

Ok so I bought an iPhone 4 AT&T on contract for $99. I didn't open the phone or activate the simcard. I just sold it on eBay. All went well, the man successfully put his own simcard in and activated the phone. However, I am recieving emails from Apple like this:

 

"Dear Apple Customer,

 

Our records indicate you have not completed the activation process for your recent iPhone purchase.

 

If you do not activate your iPhone within the next 2 days, we will automatically complete activation and your AT&T wireless account will upgraded to the iPhone plan you selected when you purchased your iPhone. This has the potential to disrupt your existing phone service.

 

We encourage you to complete activation at your earliest convenience. Just download and install the latest version of iTunes by visitingwww.itunes.com/download, connect your iPhone to the USB port on your computer using the included cable, and iTunes will guide you through the next steps.

 

If you need assistance with your order, please contact an Apple Store specialist at 1-800-MY-APPLE (1-800-692-7753) 7 days a week from 4:00 a.m. to 11:00 p.m. Pacific time.

 

Thank you.

 

Best Regards,

The Apple Online Store Team "

 

What Does this mean? Are they going to activate the SIM-Card the iPhone came with? or are they just going to add a data plan? Please help. I do not have the simcard in my possesion so if they do activate it I would have to get a new one, causing me to have no serivce---or worse---if the eBay buyer has the simcard he can use it? 

Ok so I bought an iPhone 4 AT&T on contract for $99. I didn't open the phone or activate the simcard. I just sold it on eBay. All went well, the man successfully put his own simcard in and activated the phone. However, I am recieving emails from Apple like this:

 

"Dear Apple Customer,

 

Our records indicate you have not completed the activation process for your recent iPhone purchase.

 

If you do not activate your iPhone within the next 2 days, we will automatically complete activation and your AT&T wireless account will upgraded to the iPhone plan you selected when you purchased your iPhone. This has the potential to disrupt your existing phone service.

 

We encourage you to complete activation at your earliest convenience. Just download and install the latest version of iTunes by visitingwww.itunes.com/download, connect your iPhone to the USB port on your computer using the included cable, and iTunes will guide you through the next steps.

 

If you need assistance with your order, please contact an Apple Store specialist at 1-800-MY-APPLE (1-800-692-7753) 7 days a week from 4:00 a.m. to 11:00 p.m. Pacific time.

 

Thank you.

 

Best Regards,

The Apple Online Store Team "

 

What Does this mean? Are they going to activate the SIM-Card the iPhone came with? or are they just going to add a data plan? Please help. I do not have the simcard in my possesion so if they do activate it I would have to get a new one, causing me to have no serivce---or worse---if the eBay buyer has the simcard he can use it? 

iPhone activation issue

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Feb 20, 2012 4:50:22 AM
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g1tch wrote:

Ok so I bought an iPhone 4 AT&T on contract for $99. I didn't open the phone or activate the simcard. I just sold it on eBay. All went well, the man successfully put his own simcard in and activated the phone. However, I am recieving emails from Apple like this:

 

"Dear Apple Customer,

 

Our records indicate you have not completed the activation process for your recent iPhone purchase.

 

If you do not activate your iPhone within the next 2 days, we will automatically complete activation and your AT&T wireless account will upgraded to the iPhone plan you selected when you purchased your iPhone. This has the potential to disrupt your existing phone service.

 

We encourage you to complete activation at your earliest convenience. Just download and install the latest version of iTunes by visitingwww.itunes.com/download, connect your iPhone to the USB port on your computer using the included cable, and iTunes will guide you through the next steps.

 

If you need assistance with your order, please contact an Apple Store specialist at 1-800-MY-APPLE (1-800-692-7753) 7 days a week from 4:00 a.m. to 11:00 p.m. Pacific time.

 

Thank you.

 

Best Regards,

The Apple Online Store Team "

 

What Does this mean? Are they going to activate the SIM-Card the iPhone came with? or are they just going to add a data plan? Please help. I do not have the simcard in my possesion so if they do activate it I would have to get a new one, causing me to have no serivce---or worse---if the eBay buyer has the simcard he can use it? 


That is exactly what it means. They will activate the sim that came with the phone and add the iPhone data plan. You should have activated the phone and removed the sim before selling it. Your options now are to get the original sim back from whoever you sold it to or go to an AT&T store and get a new sim. Once you have whatever phone you are currently using working again, you can then have the iPhone data plan removed, provided of course the phone you are using is not an iPhone. Hopefully you also realize that even though you sold the iPhone you are still under contract for two years of service.

g1tch wrote:

Ok so I bought an iPhone 4 AT&T on contract for $99. I didn't open the phone or activate the simcard. I just sold it on eBay. All went well, the man successfully put his own simcard in and activated the phone. However, I am recieving emails from Apple like this:

 

"Dear Apple Customer,

 

Our records indicate you have not completed the activation process for your recent iPhone purchase.

 

If you do not activate your iPhone within the next 2 days, we will automatically complete activation and your AT&T wireless account will upgraded to the iPhone plan you selected when you purchased your iPhone. This has the potential to disrupt your existing phone service.

 

We encourage you to complete activation at your earliest convenience. Just download and install the latest version of iTunes by visitingwww.itunes.com/download, connect your iPhone to the USB port on your computer using the included cable, and iTunes will guide you through the next steps.

 

If you need assistance with your order, please contact an Apple Store specialist at 1-800-MY-APPLE (1-800-692-7753) 7 days a week from 4:00 a.m. to 11:00 p.m. Pacific time.

 

Thank you.

 

Best Regards,

The Apple Online Store Team "

 

What Does this mean? Are they going to activate the SIM-Card the iPhone came with? or are they just going to add a data plan? Please help. I do not have the simcard in my possesion so if they do activate it I would have to get a new one, causing me to have no serivce---or worse---if the eBay buyer has the simcard he can use it? 


That is exactly what it means. They will activate the sim that came with the phone and add the iPhone data plan. You should have activated the phone and removed the sim before selling it. Your options now are to get the original sim back from whoever you sold it to or go to an AT&T store and get a new sim. Once you have whatever phone you are currently using working again, you can then have the iPhone data plan removed, provided of course the phone you are using is not an iPhone. Hopefully you also realize that even though you sold the iPhone you are still under contract for two years of service.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: iPhone activation issue

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Feb 20, 2012 8:06:20 AM
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The phone she has is not a smartphone, and I know we are in contract. But how are they going to activate the SIM without them physically having it?

The phone she has is not a smartphone, and I know we are in contract. But how are they going to activate the SIM without them physically having it?

Re: iPhone activation issue

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