10-22-2011 4:33 AM
I have a new iPhone 4s, and my husband still has his 3gs. His phone will stay connected to the microcell.
I can force my 4s to connect, (by going into and out of airplane mode), but it won't stay connected. After a few minutes, it drops off.
I have turned off cellular data, rebooted both the phone and the microcell, and moved the microcell so it's directly in front of the window. It still won't stay connected to the microcell.
What else can I try?
12-02-2011 8:38 PM
Just got a micro cell ..... We have two 3GS Iphones running 5.01 software and they will not connect to the micro cell unless we toggle airplane mode on and back off... It sounds like a call to ATT would be a waste after reading the previous posts....Wondering whether to return the micro cell or wait/hope for a software update to fix this.... This sounds like a VERY common problem....
01-06-2012 7:59 AM
I was not aware of this iOS5 compatibility issue until we just tried hooking up a new microcell yesterday and couldn't get either of our phones to connect at all. (They are a 4 and a 3GS both running iOS5.0.1) So it's now a month after the last post with apparently no answer in sight other than hoping some future release of iOS fixes the problem.
For what it's worth, all 4 iPhones on our account could reliably use a different microcell on our account when running iOS4.x. Unfortunately I don't think it's possible for us to back down to 4.x at this point.
01-06-2012 5:10 PM
01-06-2012 5:53 PM
My situation is simlar to yous in that mysteriously I can now connect today. I did cycle power on the microcell though, so I can't say that I did nothing on my end . Although I had done that before with no success. The only issue I notice now is that the phones don't automatically switch to the microcell when entering the house, we have to manually do the airline mode thing but they always now do now seem to find the m-cell when we do.
01-06-2012 6:50 PM
01-10-2012 1:08 PM
Really not a good idea to power cycle electronics daily. Things like routers, switches, STBs, and the Microcell are actually designed to be running 24x7. (STBs you should do soft power off though.)
01-24-2012 8:10 AM
01-24-2012 10:48 AM
Just got off tech support at Apple and they said this seems to be a major issue. Not sure if they are working actively to fix it right now however said he would forward this to engineers for review. He recommended that more people call in about this the better and that would help engineers move to update the 4s code. He agreed that this seems to be a code issue. He said that also to try to reset the network settings of the 4s under Settings/General/Reset. And see if maybe this might help. I'll try this again when I get home. He did ask me how long it took before the 4s failed to reconnect to the MC. Told him I let the phone go to sleep when I went to bed and when it got up and woke the phone, it wasn't connected to the MC.
So lets get all you 4s and MC users to call in and complain. Let us know what they said to you and get a case number. I did. Hope we can motivate them to fix this. I would be nice to the 4s to auto connect to the MC with out any interaction. )
Keep us posted.
02-05-2012 8:21 AM
While I have no issue with my iPhone 4s staying connected to my AT&T Microcell, my battery does drain quickly when connected to it and if Cellular Data is enabled - disabling Cellular Data resolves the battery drain issue.
I've filed a bug with Apple at https://bugreport.apple.com/ and had an engineer request a number of logs from my iPhone 4s while connected to my Microcell - I would encourage all of you to do the same!
02-06-2012 7:24 AM
Sounds like Celluar Data keeps going when it shouldn't be. Keep us posted on if you hear any feedback from Apply about this.
You can disable CD on the iphone under Setting/General/Network.
05-07-2012 4:43 AM
i am another user with the same issue with my new 4S. worked great for a long time with iphone 3. Other 4S users in my office have no issue. now i need to use the airplane mode cycle work around. It seems like a 5.1 issue to me.