iPhone 4s won't stay connected to microcell

Contributor

iPhone 4s won't stay connected to microcell

I have a new iPhone 4s, and my husband still has his 3gs. His phone will stay connected to the microcell.

I can force my 4s to connect, (by going into and out of airplane mode), but it won't stay connected. After a few minutes, it drops off.

I have turned off cellular data, rebooted both the phone and the microcell, and moved the microcell so it's directly in front of the window. It still won't stay connected to the microcell.

What else can I try?

Message 1 of 27 (10,231 Views)
Contributor

Re: iPhone 4s won't stay connected to microcell

iPhones are apparently not compatible with many, perhaps all Microcells. Mine failed last week when I first activated my 4S. A number of calls to AT&T and plenty of promises of repair have been made. If you go to the activation page on AT&T's website you'll notice that apparently AT&T feels that the 4S is not 3G capable when it clearly is. I am at my wit's end now because I have no phone service at home. At this point it may be worth it for me just eat the costs and get out of AT&T. We pay hundreds of dollars for non-existent service.

Message 2 of 27 (10,225 Views)
Contributor

Re: iPhone 4s won't stay connected to microcell

I just got off the phone with AT&T. My case is one of 30 similar cases in New England. I imagine the number nationally is larger and, even more so, the unreported cases. No resolution until after Monday at the very earliest.

Message 3 of 27 (10,162 Views)
Highlighted
Professor

Re: iPhone 4s won't stay connected to microcell

[ Edited ]

Ask AT&T if you can make and receive a call via your home wifi or any wifi. T-Mobile customers have had wifi calling capability since 2007. AT&T: Rethink Possible.

Message 4 of 27 (10,089 Views)
Scholar

Re: iPhone 4s won't stay connected to microcell

I'm glad I checked in. I too can't make calls with my microcell on my iphone 4S.  This will be a deal breaker for me. We have 14 days to return our devices? Correct? I'll call AT&T and make my issue known.

 

My office is a black hole for AT&T (Verizon iphones work just fine).   thanks for starting this thread.

Message 5 of 27 (10,005 Views)
Scholar

Re: iPhone 4s won't stay connected to microcell

I called ATT micocell and went through the steps to deactivate and reactivate, and then rebooted the phone. 3 calls later I'm still connected. Here's hoping.

 

She did say this has happened with other phone releases and that generally they can push an update to the device. 

Message 6 of 27 (9,988 Views)
Contributor

Re: iPhone 4s won't stay connected to microcell

I'm having this problem too.  My iphone 4S was sitting 3 feet away from the M-cell last night and it didn't even act like it was aware.  I'd completed all the trouble shooting steps including have AT&T re-register my phone on the network before I saw this posting.

 

I realize the M-cell goes out and looks for updates each time it's powered back on after being off for more than 10 seconds but it would great if I knew what version it was on and when the AT&T regularly scheduled updates.  As it is, I cycle the power on it compulsively hoping this will be the time I get the jackpot.

Message 7 of 27 (9,241 Views)
Teacher

Re: iPhone 4s won't stay connected to microcell

Something about iOS 5.0.1 broke working with the Microcell, I am convinced of this.

I have 2 iPhone 4s, both at 5.0.1 and both worked beautiful with the Microcell before

the upgrade (from 5.0).  Now one only works if I play with airplane mode and

the other won't connect at all.

 

At work I have a Microcell and it works fine with my phone.  Very weird.  And

in the midst of all this, AT&T must have had problems on their server that

was recently fixed.  What a mess....

 

Message 8 of 27 (9,161 Views)
Scholar

Re: iPhone 4s won't stay connected to microcell


smr2112 wrote:

Something about iOS 5.0.1 broke working with the Microcell, I am convinced of this.

I have 2 iPhone 4s, both at 5.0.1 and both worked beautiful with the Microcell before

the upgrade (from 5.0).  Now one only works if I play with airplane mode and

the other won't connect at all.

 

At work I have a Microcell and it works fine with my phone.  Very weird.  And

in the midst of all this, AT&T must have had problems on their server that

was recently fixed.  What a mess....

 


I made my report to microcell LONG BEFORE 5.0.1  My problems started with 5.0.

Message 9 of 27 (9,159 Views)
Teacher

Re: iPhone 4s won't stay connected to microcell

So I just replaced the microSIM in both my iPhone 4 and wife's iPhone 4 (both on iOS 5.0.1).

Made no different at all with Microcell.  Mine works if I flip airplace mode on/off.  Hers will not

work no matter what I do (with the Microcell).  Very bizarre...her's is 6 months older, but otherwise

basically the same.

 

What would explain that...?  The antenna issue or something else?

 

Anybody know of a way to restore to iOS 5.0.0 ?

 

Gosh this is frustrating...

Message 10 of 27 (9,064 Views)
Contributor

Re: iPhone 4s won't stay connected to microcell

Most recent advice from AT&T for iPhone 4 (assuming 3G, 3Gs, and 4Gs) and MicroCell connectivity.

  1. Unplug MicroCell for 30 seconds.

  2. Plug it back in.

  3. Turn off iPhone for 30 seconds.

  4. Turn it back on.

  5. Reset Network Settings on iPhone. (Under Settings -> General -> Reset Network Setting) This will cycle the iPhone (turn it on and off automatically) WARNING: Resetting this will require you to rejoin your network (if wireless) and to re-enter your password for the network. Make sure you have it before you do this!!!

  6. Wait until Friday when AT&T will call me back and explain why the iPhone won't force connect to the MicroCell when I get back to my house. Or when a random 1 bar of edge network signal is picked up and permanently disconnects it.

At the end of the day, the only success I've had is putting your phone into Airplane mode for a second and then turning Airplane mode off.

 

Take it or leave it, this is the best I've got right now.

Message 11 of 27 (8,367 Views)
Contributor

Re: iPhone 4s won't stay connected to microcell

Having the same issue.  Spent hours on the phone with AT&T and Apple.  I have done everything, restored the iOS, replaced the sim card, removed and reinstalled the Microcell, been to the AT&T store and the Apple genius bar.   Apple said that it is an AT&T issue and there is an open ticket.  AT&T says it is an Apple issue and they can't do anything about it.  Finally I spoke to an Apple tech who was honest enough to admit that both are aware of the issue and the only option is to wait for one of them to fix it.   So if you are running iOS 5 don't bother purchasing a microcell until either AT&T or Apple figures out a solution.

Message 12 of 27 (8,327 Views)
Contributor

Re: iPhone 4s won't stay connected to microcell

Just came here to say I'm having the same issue.  Please fix this AT&T!

Message 13 of 27 (8,208 Views)
Teacher

IOS 5.0.2 - will that fix our problem?

OK, I give up on 5.0.1.  Rumor is that 5.0.2 is coming soon - but held up for more testing by Apple

due to some issue (hmmm, imagine that....).

 

Anybody have a clue if *this* might fix our problem?  After everybody trying everythingm seens it's

at least partly on Apple's side to fix this.

 

I am most puzzled because I have 2 identical iphones 4 in my house.  One works fine with the Microcell if

I twiddle Airplane mode, other wone will ot work at all.  And the one that works sometimes, works *all* the time

with the Microcell I have at my workplace - very bizarre....

Message 14 of 27 (8,215 Views)
Scholar

Re: IOS 5.0.2 - will that fix our problem?

For what it is worth, we have an iPhone 4 (not S) and a 3GS and they both connect fine and stay connected.  Both are running 5.0.1.  But in the past they wouldn't see the microcell without going in and out of airplane mode,  and then suddenly they would.

 

My big problem is the delay on dialing out, for which there is 22 page thread.

 

The microcell is a majorly buggy device.

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