iPhone 4S Order MIA in at&t System

Tutor

iPhone 4S Order MIA in at&t System

I pre ordered the 4S Friday 10/7, and received a confirmation email including an order number immediately at 7:05 AM Eastern.  As of now, I can't find the order in the system, telephone customer service can't find it either.  There are 2 pending charges on my AmEx from at&t Estore for $1 each, as of Friday AM.  At&t site does not yet show an updated contract start date.  Should I be worried yet that no one at at&t can find my order?  Thanks in advance!

Message 1 of 21 (2,751 Views)
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Scholar

Re: iPhone 4S Order MIA in at&t System

Try checking here:

 

https://www.att.com/eos/unauth/eosLogin?productType=wireless

 

Click on the blue "Check Order Status" button. New page loads

 

Select "wireless number" from the dropdown, and search on the wireless number you upgraded.

Message 2 of 21 (2,730 Views)
Contributor

Re: iPhone 4S Order MIA in at&t System

I am having the exact same problem. Customer service is remarkably useless. It is astounding that their computer systems are so worthless. I ordered mine through premier and the order shows as pending through the email link but CS still claims I never placed an order. I don't see the order associated with my acct through olam. Hope this gets resolved in a manner that isn't what CS is telling me, ie place a new order and wait 3 weeks for the phone. Absurd.
Message 3 of 21 (2,727 Views)
Professor

Re: iPhone 4S Order MIA in at&t System

Are you calling Premier CS or regular ATT CS? In the past they have been different and Premier orders don't show or show different in the regular ATT system. If you ordered via Premier, you need to contact Premier CS and only use the link they sent you in the email.
Message 4 of 21 (2,683 Views)
Tutor

Re: iPhone 4S Order MIA in at&t System

I have no idea whether I ordered through Premier or regular system.  What's the difference?

Message 5 of 21 (2,640 Views)
Scholar

Re: iPhone 4S Order MIA in at&t System

[ Edited ]

Premier is Business and FAN customers.

 

Where did your confirmation email from? If you ordered through Premier, it would have come from premier@ blah blah blah and have a subject of "AT&T Premier Order Received".

Message 6 of 21 (2,627 Views)
Tutor

Re: iPhone 4S Order MIA in at&t System

Got it, I'm standard.

Message 7 of 21 (2,614 Views)
Scholar

Re: iPhone 4S Order MIA in at&t System


v8plus4 wrote:

Got it, I'm standard.


Were you able to find your order using the process I listed above?

Message 8 of 21 (2,599 Views)

Re: iPhone 4S Order MIA in at&t System

[ Edited ]

Im in the same boat.  Got a waiver on upgrade through retention. Ordered with a number on Fri at 3pm. Was advised I would get a TnC email in 24 hours and the item is scheduled for delivery on the 14th. I have an order number also. 

 

As of today I still cannot get to the dept i need that has access to my order and the agents that said they have talked to the dept said my delivery time is 21 to 28 days. 

 

IM IN ATT {word filter evasion}

Message 9 of 21 (2,596 Views)
Contributor

Re: iPhone 4S Order MIA in at&t System

[ Edited ]

I placed an order for an upgrade to an existing line on my account for an iPhone 4S:

 

Date: 10/07/11

Time: 5:30AM CDT

 

I checked my order status today and received this message:

 

OS001: We apologize for the inconvenience. We cannot complete your request at this time. Please wait at least 24 hrs from placing your order, before checking the status of your order online. If the problem persists, please call us at 1-888-333-6651 for further assistance. NOTE: An email may have been sent to your email address on file. Please check your email which may have additional information about your order.

 

I called 5x to customer service and got 5 different stories as to why my order number isn't in their system.  The last operator I spoke to informed me that they are aware of an issue with all orders that begin with 1401xxxxxxxxxxxxxx,  SHe informed me also there will be an email sent out to all customers with an order number beginning with 1401 explaining the delay.  How long of a delay?  Of course, no answer provided.  This could be pure 'put the customer off and tell them anything to ge them off the phone', but my credit card has a $1.00 hold on it at this moment by AT&T and my order is MIA.

 

I'm in AT&T {word filter evasion} too.

Message 10 of 21 (2,575 Views)
Tutor

Re: iPhone 4S Order MIA in at&t System

DW, I did try, got  the following mesage:  OS001: We apologize for the inconvenience. We cannot complete your request at this time. Please wait at least 24 hrs from placing your order, before checking the status of your order online. If the problem persists, please call us at 1-888-333-6651 for further assistance. NOTE: An email may have been sent to your email address on file. Please check your email which may have additional information about your order.

 

Guess I will keep waiting...

Message 11 of 21 (2,123 Views)

Re: iPhone 4S Order MIA in at&t System

[ Edited ]

[Image Removed: {Personal content removed for your safety}]

 

*BUMP*

 

Same problem here.

 

Phone order because my upgrade was not elegible for online upgrade...0.o , i dnt know either...

Order Placed 10/7/2011 11:30am

 

 

*************************UPDATE******************* 72hrs later,    AT&T ORDER RECEIVED!  Cant beleive it, literally just got the Terms & Conditions email. Hope everyone gets theirs soon.

 

 

 

Message 12 of 21 (2,104 Views)
Tutor

Re: iPhone 4S Order MIA in at&t System

I had the exact same problem except that my $1 charge disappeared today (Monday).

I called and they had no record of my order, so I ordered from the apple store.

That process was simple, but now I have to wait until Oct. 24-31 to receive my new phone.

 

My original order was on Friday Oct. 7th 7AM EST,  so I ASSUME I would have made the 14th cutoff.

 

Now if I miraculously receive my T&C email, I'm not sure what to do.

 

Message 13 of 21 (2,031 Views)
Scholar

Re: iPhone 4S Order MIA in at&t System

I am having the same issues. I got a $200 charge on my card friday and I got emails but it isn't found in the system. I called in finally and the CSR was able to find it. I guess their order status system just sucks.

Message 14 of 21 (1,996 Views)
Tutor

Re: iPhone 4S Order MIA in at&t System

UPDATE---

 

I received an email tonight, AT&T Order Confirmation; Your Order Has Been Processed.  The online system now says order status "In Process" and back-ordered, and pending shipment.  It says "Date Ordered" is 10/10/11.  It does not indicate an expected delivery date.  I'm going to (hopefully) assume that it will be delivered on Friday, as indicated in the email I received at 7:05 AM last Friday 10/07 when I placed the order.

 

It's taken about 85 hours from the time I received my order confirmation for their system to process the order.  They must be running Windows.

Message 15 of 21 (1,939 Views)
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