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Posted Jul 20, 2010
2:07:10 PM
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iPhone 4 return to apple upgrade and contract reversal question

I have returned my iPhone 4 to Apple.  Got an email today indicating they have received it and I should get my money refunded to me within 5 business days.  I have gotten a new sim for my old iPhone (picked it up last Friday).  How long does it take for AT&T to reverse my contract and reset my upgrade eligibility?  And do I need anything to initiate this?  I asked the folks at the AT&T store when I reactivated my old phone about this and they said it is as soon as Apple sends them the signal that the phone has been returned, but what wasn't clear is if I need to do anything.  It has been returned to Apple within the 30 days according to Apple and AT&T rules.

I have returned my iPhone 4 to Apple.  Got an email today indicating they have received it and I should get my money refunded to me within 5 business days.  I have gotten a new sim for my old iPhone (picked it up last Friday).  How long does it take for AT&T to reverse my contract and reset my upgrade eligibility?  And do I need anything to initiate this?  I asked the folks at the AT&T store when I reactivated my old phone about this and they said it is as soon as Apple sends them the signal that the phone has been returned, but what wasn't clear is if I need to do anything.  It has been returned to Apple within the 30 days according to Apple and AT&T rules.

iPhone 4 return to apple upgrade and contract reversal question

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Jul 20, 2010 6:44:32 PM
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Teacher

I was just about to ask the same question Smiley Happy

I was just about to ask the same question Smiley Happy

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Jul 21, 2010 6:17:52 AM
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Teacher

anybody?

anybody?

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Jul 21, 2010 6:32:37 AM
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Usually it takes about 3 days for upgrade eligibility to be reset after returning a device. I would contact Customer Service to follow up just to make sure that everything is on track.

Usually it takes about 3 days for upgrade eligibility to be reset after returning a device. I would contact Customer Service to follow up just to make sure that everything is on track.

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Jul 21, 2010 7:29:39 AM
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Wow, mine is reset as of this morning according to my online account information.  Less than 24 hours.

Wow, mine is reset as of this morning according to my online account information.  Less than 24 hours.

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Jul 23, 2010 2:38:29 PM
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malletto wrote:

Wow, mine is reset as of this morning according to my online account information.  Less than 24 hours.


that was quick

 

 


malletto wrote:

Wow, mine is reset as of this morning according to my online account information.  Less than 24 hours.


that was quick

 

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Jul 23, 2010 2:44:41 PM
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Professor

It may take a day or two to reverse the upgrade, it seems like it worked for one of you. Be patient Smiley Happy, but if it still hasnt updated after 5 or more days, call in to customer care.

It may take a day or two to reverse the upgrade, it seems like it worked for one of you. Be patient Smiley Happy, but if it still hasnt updated after 5 or more days, call in to customer care.

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Jul 23, 2010 3:22:13 PM
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UNSC_REACH wrote:

It may take a day or two to reverse the upgrade, it seems like it worked for one of you. Be patient Smiley Happy, but if it still hasnt updated after 5 or more days, call in to customer care.


would probably assume business days also, nighrs and weekends not counted


UNSC_REACH wrote:

It may take a day or two to reverse the upgrade, it seems like it worked for one of you. Be patient Smiley Happy, but if it still hasnt updated after 5 or more days, call in to customer care.


would probably assume business days also, nighrs and weekends not counted

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Jul 24, 2010 7:20:55 AM
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Professor

A quick check of your upgrade elegibility will help too. Call this number on your phone: *NEW# (*639#) and ATT will send you a free message with your upgrade elegibility. If you notice your elegibility is reset, your contract should be reset as well. You can confirm the contract on your online account, under Profile and User Information.

A quick check of your upgrade elegibility will help too. Call this number on your phone: *NEW# (*639#) and ATT will send you a free message with your upgrade elegibility. If you notice your elegibility is reset, your contract should be reset as well. You can confirm the contract on your online account, under Profile and User Information.

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Jul 24, 2010 3:30:44 PM
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wingrider01 wrote:

UNSC_REACH wrote:

It may take a day or two to reverse the upgrade, it seems like it worked for one of you. Be patient Smiley Happy, but if it still hasnt updated after 5 or more days, call in to customer care.


would probably assume business days also, nighrs and weekends not counted


Apple is supposedly sending out huge shipment of iPhone 4 this weekend. Will ATT reimburse me if my upgrade is not reverse and I have to buy at full price? 

 

 


wingrider01 wrote:

UNSC_REACH wrote:

It may take a day or two to reverse the upgrade, it seems like it worked for one of you. Be patient Smiley Happy, but if it still hasnt updated after 5 or more days, call in to customer care.


would probably assume business days also, nighrs and weekends not counted


Apple is supposedly sending out huge shipment of iPhone 4 this weekend. Will ATT reimburse me if my upgrade is not reverse and I have to buy at full price? 

 

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Jul 24, 2010 4:21:16 PM
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samven582 wrote:

 

Apple is supposedly sending out huge shipment of iPhone 4 this weekend. Will ATT reimburse me if my upgrade is not reverse and I have to buy at full price? 

 


Its highly unlikely they woudl reimburse you the difference and I mean highly unlikely. Its honestly not worth the gamble.


samven582 wrote:

 

Apple is supposedly sending out huge shipment of iPhone 4 this weekend. Will ATT reimburse me if my upgrade is not reverse and I have to buy at full price? 

 


Its highly unlikely they woudl reimburse you the difference and I mean highly unlikely. Its honestly not worth the gamble.

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Jul 24, 2010 4:44:51 PM
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NO. Definetly don't do that, you'll have a headache and a half - if you don't already have one.
NO. Definetly don't do that, you'll have a headache and a half - if you don't already have one.

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Jul 26, 2010 5:15:58 PM
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its been has been three days and att still has not reverse my upgrade and contract eligibility. What should I do? 

its been has been three days and att still has not reverse my upgrade and contract eligibility. What should I do? 

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Jul 27, 2010 4:00:26 AM
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Expert

samven582 wrote:

its been has been three days and att still has not reverse my upgrade and contract eligibility. What should I do? 


be patient - suspect it is business days and not week day count


samven582 wrote:

its been has been three days and att still has not reverse my upgrade and contract eligibility. What should I do? 


be patient - suspect it is business days and not week day count

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Jul 27, 2010 3:17:03 PM
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Teacher

 


wingrider01 wrote:

samven582 wrote:

its been has been three days and att still has not reverse my upgrade and contract eligibility. What should I do? 


be patient - suspect it is business days and not week day count


it has not been reset. ATT keeps telling me the bestbuy has to call which they did twice already.

 

 


wingrider01 wrote:

samven582 wrote:

its been has been three days and att still has not reverse my upgrade and contract eligibility. What should I do? 


be patient - suspect it is business days and not week day count


it has not been reset. ATT keeps telling me the bestbuy has to call which they did twice already.

 

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Jul 28, 2010 7:10:02 AM
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Teacher

contract and upgrade eligibility  still has not been reversed. 

contract and upgrade eligibility  still has not been reversed. 

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Jul 28, 2010 7:34:44 AM
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Expert

samven582 wrote:

contract and upgrade eligibility  still has not been reversed. 


not really going ot get help here, this is a peer to peer forum, outside of moderation att has no presence


samven582 wrote:

contract and upgrade eligibility  still has not been reversed. 


not really going ot get help here, this is a peer to peer forum, outside of moderation att has no presence

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May 4, 2011 4:58:30 PM
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Long story short, this is happening to me as well. It has been almost a months and AT&T still says my contract still hasn't been reversed.

 

Anybody got any ideas what I need to do? Best Buy said they did their part and AT&T said this is none of their business.

 

Very very frustrated wtih AT&T.............

Long story short, this is happening to me as well. It has been almost a months and AT&T still says my contract still hasn't been reversed.

 

Anybody got any ideas what I need to do? Best Buy said they did their part and AT&T said this is none of their business.

 

Very very frustrated wtih AT&T.............

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May 4, 2011 5:19:33 PM
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Employee
they won't reimburse you. you'll have to wait until its reversed for the discount price
they won't reimburse you. you'll have to wait until its reversed for the discount price
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

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