iPhone 4 + MicroCell = voice dropping in and out for other party

Tutor

iPhone 4 + MicroCell = voice dropping in and out for other party

I haven't been able to verify this with any other devices using my MicroCell. Everyone that I have had come over who has AT&T uses an iPhone. 

 

The issue that I have been having supersedes the "blessing" that I now have 5-bars of service in my apartment. Despite showing a strong connection, the other party I speak to regularly complains about poor audio quality -- not being able to hear my voice due to the fact that it drops in and out. I've tested this myself by calling a separate phone number and leaving voicemails for myself.

 

Has anyone who has experienced this found have a resolution? My Comcast connection is great and I've tried repositioning the MicroCell in multiple areas of the apartment.

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Tutor

Re: iPhone 4 + MicroCell = voice dropping in and out for other party

I have had it happen recently as well, and with 2 iPhone 4's. Everything seems to be working fine. Using Charter Cable for Internet service. MCell is setup in priority mode.
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Contributor

Re: iPhone 4 + MicroCell = voice dropping in and out for other party

No resolution found so far. We're having to give up and go back to a landline, because the service is so bad with or without microcell.

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Tutor

Re: iPhone 4 + MicroCell = voice dropping in and out for other party

Just wanted to update this thread with the fact that despite the MicroCell being in priority mode, calls are still cutting in and out for the other contact on the line. 

 

This MicroCell is becoming the worst hardware investment I have ever made.

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Mentor

Re: iPhone 4 + MicroCell = voice dropping in and out for other party

I have this very same issue.  What I have noticed is it only happens when iPhone to iPhone.  If I am talking to someone on a non iPhone, the problem doesn't exist.  I know it's not my iPhone nor the other person as I do not have this problem if I am on a cell tower talking.

Message 5 of 18 (2,839 Views)
Contributor

Re: iPhone 4 + MicroCell = voice dropping in and out for other party

I have the same problem but not just talking with an iPhone. The other person (on a landline or Verizon mobile for example) comes through clearly but I am told my voice is intermittently unintelligible.

 

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Contributor

Re: iPhone 4 + MicroCell = voice dropping in and out for other party

Someone just told me this was happening when I was on the phone with them.

Just swapped wires around to put the Micro Cell in priority mode.

Cable Modem > MC > Router

 

Let you know if this helped or not. 

I hope it will or I will just put the Micro Cell back in the box. Glad I didnt pay for it. Man Wink

 

 

Message 7 of 18 (2,144 Views)
Contributor

Re: iPhone 4 + MicroCell = voice dropping in and out for other party

Same problem for me.  Doesn't matter what kind of phone the other person is using.  Doesn't happen every time.  But if the person tells me my voice is cutting in and out,  I have to hang up, turn off the microcell and call them back.  They can hear me fine once I'm back on normal AT&T service.   Frustrating!  $149 and I can't use the darn thing reliably.

 

 

Message 8 of 18 (1,927 Views)

Re: iPhone 4 + MicroCell = voice dropping in and out for other party

Add Blackberry Bold 9700 to this list.  I've noticed that about every 15 minute intervals I'm told while on a conf. bridge that I can't be heard.  People on the bridge start saying "hello, hello" until I finally come back.  I've also noticed this interval of 15 minutes has dropped to like at 6 minutes and 3 minutes...  I also have an iPhone 4 and same issue...  I have H/W v2.0 and deployed as such TWC--Cisco 871W--3GMC.

Message 9 of 18 (1,875 Views)
Employee

Re: iPhone 4 + MicroCell = voice dropping in and out for other party

you need to contact technical support and found out if your calls are handing off to the actual towers. that's probably the problem.
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 10 of 18 (1,859 Views)
Contributor

Re: iPhone 4 + MicroCell = voice dropping in and out for other party

Well,

 

After about month of having the MC setup in priority mode I can say that the issues we were having are gone.  Calls come in clear and no one says that our voice is going in and out. Hope this helps. 

Message 11 of 18 (1,502 Views)
Voyager

Re: iPhone 4 + MicroCell = voice dropping in and out for other party

How do you set the MC to priority? When we first got ours, it worked consistantly. Just set it up according to instructions.

For the past several months, it's hit or miss. May go all day logged into it. Or may go for 2 or 3 days without. Might be on it, leave the house, come back and won't reconnect.

Have done all the resetting, talked to CS (no help).

Right now, my phone is on the MC, my husband's is not. Tried the airplane mode switch for my huband's, didn't work.

 

Message 12 of 18 (1,453 Views)
Contributor

Re: iPhone 4 + MicroCell = voice dropping in and out for other party

Hi there, It's a pretty easy setup but you need to have a modem and a router

 

Alternate Connection – Use this option if you are unable to activate your MicroCell using the "I have a network" connection or you are experiencing voice quality issues and are a heavy Internet bandwidth user. 
NOTE: This connection can only be used if you have both a modem and router.
(Modem > MicroCell > Router) 

  1. Disconnect the existing Ethernet cable between your modem and router from your modem.
  2. Connect the existing Ethernet cable to the "Computer" port on your MicroCell (the other end should still be connected to your router).
  3. Connect the yellow Ethernet cable to the "Ethernet" port on your MicroCell and the Ethernet port on your modem.
If you scroll down to mid page you'll see a diagram of it as well.
good luck! 
It also help if your MC is near a window as well. 
Message 13 of 18 (1,445 Views)

Re: iPhone 4 + MicroCell = voice dropping in and out for other party

Don't forget this issue may well not be the phone or MicroCell at all, it may be your Internet service.

 

Suggest trying this test to check it out:

 

http://myvoipspeed.visualware.com/

Message 14 of 18 (1,388 Views)
Teacher

Re: iPhone 4 + MicroCell = voice dropping in and out for other party

Same problem here!

 

I was very depressed to have the people on my first few calls on my Microcell be disrupted by people says "what" every few mins. I had a friend that is a network engineer call me and he asked "are you on a really bad IP phone"?

 

I called support... we ran thru about an hour worth of stuff. Didn't help. I got on my ATT U-Verse router and moved the Microcell to the DMZ so it had no firewall and also manually set the speed of the ethernet port the mircocell was using.

 

I am on a 24/3 MB (tests as 23 down and 3 up) ATT U-Verse connection... single guy, no one else in the house doing anything on my connection when I am on the phone. I don't even subscribe to the TV portion of U-Verse, so you can't blame it on that. I am running a SINGLE iPhone 4 on the Microcell.

 

Have used VOIP services for years like Vonage and NEVER had this problem. I

 

I think the problem is in the microcell box or the equipment/bandwith ATT has on the OTHER SIDE.

 

The support people offered to replace the Micrcell, but after reading this here, I don't think that is going to help.

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