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Posted May 10, 2008
8:43:55 PM
how do I know what my mailbox number is?
My daughter never set up her voicemail when we got her phone. Now when I try to go through the steps to set up her voicemail we can't get past entering the mailbox number. Samsung A737 slider phone. Trying to follow the steps below:
 
Dialed 1 to access voicemail- it says more information needed to direct your call to the appropriate mailbox. To leave a message dial a 10 digit mailbox number or if you have a mailbox on this system press #
 
We press # it asks that we enter the mailbox number which I am assuming is her phone number. That's where we are stuck. I've entered her entire number with area code, number without area code, and the last four of her phone number. It tells me it does not recognize a mailbox with that number.
 
What is this??? All of our other phones were set up when received and never had this problem. We hit voicemail and it goes straight to our mailbox, never have entered a mailbox number.
 
Any ideas????????????? 
My daughter never set up her voicemail when we got her phone. Now when I try to go through the steps to set up her voicemail we can't get past entering the mailbox number. Samsung A737 slider phone. Trying to follow the steps below:
 
Dialed 1 to access voicemail- it says more information needed to direct your call to the appropriate mailbox. To leave a message dial a 10 digit mailbox number or if you have a mailbox on this system press #
 
We press # it asks that we enter the mailbox number which I am assuming is her phone number. That's where we are stuck. I've entered her entire number with area code, number without area code, and the last four of her phone number. It tells me it does not recognize a mailbox with that number.
 
What is this??? All of our other phones were set up when received and never had this problem. We hit voicemail and it goes straight to our mailbox, never have entered a mailbox number.
 
Any ideas????????????? 

how do I know what my mailbox number is?

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May 10, 2008 8:59:15 PM
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benz1rif wrote:
     My daughter never set up her voicemail when we got her phone. Now when I try to go through the steps to set up her voicemail we can't get past entering the mailbox number. Samsung A737 slider phone. Trying to follow the steps below:
     Dialed 1 to access voicemail- it says more information needed to direct your call to the appropriate mailbox. To leave a message dial a 10 digit mailbox number or if you have a mailbox on this system press #
     We press # it asks that we enter the mailbox number which I am assuming is her phone number. That's where we are stuck. I've entered her entire number with area code, number without area code, and the last four of her phone number. It tells me it does not recognize a mailbox with that number.
     What is this??? All of our other phones were set up when received and never had this problem. We hit voicemail and it goes straight to our mailbox, never have entered a mailbox number.
     Any ideas????????????? 

     Call customer care, the system deactivated your voicemail due to not setting it up.

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AT&T's return policy has changed effective 10/07/12.  You have 14 days to return the device & cxl without a ETF.  Policy info HERE.



Where is Justin Timberlake when you need him?. I need him to billed me a bridge to get a cross all these tears from complainers.This post is protected under the laws of the United States & other Countries. Unauthorized duplication, Distribution may result in civil liability & criminal prosecution.The OP gratefully acknowledge the cooperation of: The mods, Fellow forumites, Canada, The United States Of America, Mexico, USVI & Europe. As well as James Bond.

When the going gets rough, hide in a pillow fort and pretend you don't exist.


benz1rif wrote:
     My daughter never set up her voicemail when we got her phone. Now when I try to go through the steps to set up her voicemail we can't get past entering the mailbox number. Samsung A737 slider phone. Trying to follow the steps below:
     Dialed 1 to access voicemail- it says more information needed to direct your call to the appropriate mailbox. To leave a message dial a 10 digit mailbox number or if you have a mailbox on this system press #
     We press # it asks that we enter the mailbox number which I am assuming is her phone number. That's where we are stuck. I've entered her entire number with area code, number without area code, and the last four of her phone number. It tells me it does not recognize a mailbox with that number.
     What is this??? All of our other phones were set up when received and never had this problem. We hit voicemail and it goes straight to our mailbox, never have entered a mailbox number.
     Any ideas????????????? 

     Call customer care, the system deactivated your voicemail due to not setting it up.

Knight Rider Rules.gif


AT&T's return policy has changed effective 10/07/12.  You have 14 days to return the device & cxl without a ETF.  Policy info HERE.



Where is Justin Timberlake when you need him?. I need him to billed me a bridge to get a cross all these tears from complainers.This post is protected under the laws of the United States & other Countries. Unauthorized duplication, Distribution may result in civil liability & criminal prosecution.The OP gratefully acknowledge the cooperation of: The mods, Fellow forumites, Canada, The United States Of America, Mexico, USVI & Europe. As well as James Bond.

When the going gets rough, hide in a pillow fort and pretend you don't exist.

Re: how do I know what my mailbox number is?

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May 10, 2008 9:10:39 PM
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thanks! Saved me from spending hours trying to find an answer for this.
thanks! Saved me from spending hours trying to find an answer for this.

Re: how do I know what my mailbox number is?

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Jan 11, 2009 11:29:01 AM
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what do you do after calling cs should you talk to a person or automated message because i am having the same problem
what do you do after calling cs should you talk to a person or automated message because i am having the same problem

Re: how do I know what my mailbox number is?

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Jan 11, 2009 11:50:49 AM
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brodster967 wrote:
what do you do after calling cs should you talk to a person or automated message because i am having the same problem

 

Talk to a person, automated system may be good at answering generic questions or solving common tasks, but if you have a specific VM problem a person is always better to troubleshoot.

brodster967 wrote:
what do you do after calling cs should you talk to a person or automated message because i am having the same problem

 

Talk to a person, automated system may be good at answering generic questions or solving common tasks, but if you have a specific VM problem a person is always better to troubleshoot.
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: how do I know what my mailbox number is?

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