how can i get my download

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how can i get my download

I have a cingular phone and when they changed to at@t but before i could download from my phone and the ringtone would go to my phone ..but the other day i did that and it deducted fron my phone amount but I did not get the download..what do I need to do?
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Re: how can i get my download



Jimmy Dunn wrote:
I have a cingular phone and when they changed to at@t but before i could download from my phone and the ringtone would go to my phone ..but the other day i did that and it deducted fron my phone amount but I did not get the download..what do I need to do?


Since it has been over 24 hours, go to this website: www.wireless.att.com/db and register your phone.  Then log in.  Then you can get a refund/credit on the ringtone.  Once you get the refund/credit you can try downloading the ringtone again.

QUESTION:
Why hasn't my Ringtone arrived yet?

ANSWER:

Normally, a message sent to your wireless phone should be delivered in a few moments, but occasionally system delays may cause it to take a few minutes longer. If after 30 minutes, you still have not received your Ringtone  please verify the following information:
  1. You are a current AT&T wireless services customer.
  2. You have subscribed to Text Messaging (to receive monophonic Ringtones) or Text Messaging and MEdia Net (to receive polyphonic Ringtones, or Super Tones).
  3. You have a Ringtone- or graphics-capable wireless phone.
  4. If you still are experiencing delays, please Contact Us.
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