09-24-2009 5:14 PM
01-04-2010 9:51 AM
01-11-2010 1:14 PM - edited 01-11-2010 1:17 PM
01-16-2010 2:22 PM
01-21-2010 8:59 AM
01-21-2010 9:10 AM
As of today 1/21/10 still no problems with "echo".Would be interesting to know if this helps you too.
01-21-2010 9:14 AM
I did this (what someone else posted earlier) just now on both my phone and my husband's phone and there is no problem now.You would think that AT&T or Samsung would have this information and tell you this too.
I had the echo problem when using the speaker phone. After resetting the phone, it works fine now. It is caused by using Voice Recognition tool.
1) Go to Settings -> Phone - Reset Phone.
2) A warning message shows up, Select Yes.
3) It asks for new password, I type “0000”
4) Confirm the password by typing “0000” again.
5) Wait until it finishes.
6) Go to Settings -> Display and Light Widget, uncheck Voice Recognition to avoid using it by accident.
01-21-2010 11:02 AM
01-23-2010 10:23 AM
I just got my Solstice 3 days ago. After reading all these messages I called Samsung. The fix on this is a Full Reset. It worked for my phone immediately. Try the following:
Turn off your phone.
Remove the battery and the sim card.
Replace battery but not the sim card.
Type in *2767*3855# The phone will shut off and reboot.
A message "No sim card or no sim mode" appears.
Turn phone off for 1 minute.
Re-insert the sim and turn the phone on.
Good Luck to all of you.
01-23-2010 1:53 PM
We can fix the echo by the reset option in the setting. The question is after the reset (or your full reset procedure) can you still use the voice command and don't get the echo problem back from the speakerphone.
01-23-2010 3:52 PM
Samsung told me that the voice recognition tool once used is what can cause the echoing. I doubt if you had echoing you won't have echoing again if you try to use the voice recognition.
01-23-2010 5:30 PM
Once I used the VR again the echoing came back immediately. I just took the phone back today and chose another device.
01-31-2010 8:27 PM
02-10-2010 4:09 PM
Just got off the phone with Samsung support and apparently to them there is no known issue with the phone or the VR software. Even after explaining to them this is my 3rd Solstice through warranty exchange. They also apparently have no internet access including ATT when pointing out there is a problem. Was escalated to another tech and same response, "no known issue" with either the phone hardware or VR software. Only option with Samsung is to send the phone in so they can "investigate the issue." I told them they had two other phones they could "investigate" from me and I could not go without a phone for up to 21 days. So Samsung tech support is useless. Very funny how some callers to tech support are actually being told there is an issue when 2 different techs told me there was NO KNOWN issues in database.
Again this is on 3rd phone not using VR and not accidently bumping VR, tested at warranty center then all of a sudden echoing starts.
02-10-2010 7:46 PM