Helpful Links

e71x Camera: Feature not supported error

Contributor

e71x Camera: Feature not supported error

Whenever I push the "Camera" button I get an error: Camera: Feature not supported.

 

I tried reseting/restarting the phone.

 

I have updated software to ver 3.2

 

Removed and replaced battery

 

I still cannot get it to work. It did work several times before but I haven't trie it for over a month.

 

Any suggestions???

1,900 Views
Message 1 of 3
Mentor

Re: e71x Camera: Feature not supported error

If you've only done a soft reset, the next logical suggestion would be a hard reset.  This will, however, delete information (contacts, apps, etc.) so a full back-up is suggested.

 

See here for more information: http://forums.wireless.att.com/cng/board/message?board.id=nokia&message.id=55556&query.id=22237#M555...

Message 2 of 3
Highlighted
Contributor

Re: e71x Camera: Feature not supported error

Hello,

 

Not sure if you've given up on your E71x, but I had this same problem. In fact, I was the one who created the problem on my phone in the first place. The solution involves taking your phone apart. Mine is outside the one year warranty by almost a year, so I have no qualms taking the E71x apart. I've taken it apart in the past to clean out the dust and lint that gets stuck on the screen. One day, I had an issue with my handest speaker and had to clear it out. Unfortunately in the process, I disconnected the rear camera cable that attaches to the PCB. Just about an hour ago, I took the E71x apart and removed the PCB and discovered that the camera was disconnected. All you have to do is reconnect the cable. The camera works again and the error message is gone

 

G

Message 3 of 3
Share this topic
Announcements

Is the iPhone X worth it? Find out why it totally is!

Find out how to track your iPhone's delivery!

Let us help you Give the Gift of AT&T Wireless this holiday season!

Additional Support