Ask a question
Search in Wireless Forums

Wireless Forum

Reply
Posted Jan 16, 2012
4:47:32 AM
charged for overseas call even though no answer

I use my Gophone pay per use plan to call overseas, the distang ends ring but no answer. yet I was charged 99cents for the call. The account history shows a call was made for 38sec. How can I contest this?

I use my Gophone pay per use plan to call overseas, the distang ends ring but no answer. yet I was charged 99cents for the call. The account history shows a call was made for 38sec. How can I contest this?

charged for overseas call even though no answer

211 views
3 replies
(0) Me too
(0) Me too
Reply
View all replies
(3)
0
(0)
  • Rate this reply
View profile
Jan 16, 2012 8:25:20 AM
0
(0)
Former Community Manager

You're using airtime to make the call and voice usage is deducted in full-minute increments with partial minutes rounded up to the next full minute at the end of each call. 

--------------

As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages. If you have an account related issue, please send a private message to ATTCustomerCare.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

You're using airtime to make the call and voice usage is deducted in full-minute increments with partial minutes rounded up to the next full minute at the end of each call. 

--------------

As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages. If you have an account related issue, please send a private message to ATTCustomerCare.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: charged for overseas call even though no answer

2 of 4 (202 Views)
0
(0)
  • Rate this reply
View profile
Jan 16, 2012 1:32:06 PM
0
(0)
ACE - Master
What pay-per-use plan are you currently using? The $0.10-a-minute rate plan?

If so, international long distance calls cost extra, I'm fairly certain.

Cat Happy Remember that Wild Banchi... 1993-2010 Cat Happy



What pay-per-use plan are you currently using? The $0.10-a-minute rate plan?

If so, international long distance calls cost extra, I'm fairly certain.

:cathappy: Remember that Wild Banchi... 1993-2010 :cathappy:



Remember that Wild Banchi... 1993-2010
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: charged for overseas call even though no answer

3 of 4 (191 Views)
0
(0)
  • Rate this reply
View profile
Jan 17, 2012 3:51:52 PM
0
(0)
Tutor

but the called number didn't pick up and answer my call so why should I be paying for just ringing the phone? this is daylight robbery!

but the called number didn't pick up and answer my call so why should I be paying for just ringing the phone? this is daylight robbery!

Re: charged for overseas call even though no answer

4 of 4 (179 Views)
Advanced
You must be signed in to add attachments
Share this post
Share this post