charged for overseas call even though no answer

charged for overseas call even though no answer

I use my Gophone pay per use plan to call overseas, the distang ends ring but no answer. yet I was charged 99cents for the call. The account history shows a call was made for 38sec. How can I contest this?

Message 1 of 4 (218 Views)
Former Community Manager

Re: charged for overseas call even though no answer

You're using airtime to make the call and voice usage is deducted in full-minute increments with partial minutes rounded up to the next full minute at the end of each call. 

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Message 2 of 4 (209 Views)
Master

Re: charged for overseas call even though no answer

What pay-per-use plan are you currently using? The $0.10-a-minute rate plan?

If so, international long distance calls cost extra, I'm fairly certain.

Cat Happy Remember that Wild Banchi... 1993-2010 Cat Happy



Message 3 of 4 (198 Views)
Highlighted

Re: charged for overseas call even though no answer

but the called number didn't pick up and answer my call so why should I be paying for just ringing the phone? this is daylight robbery!

Message 4 of 4 (186 Views)
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