charge for mobile to any mobile

Contributor

charge for mobile to any mobile

I received an email saying that our plan was changing from mobile to mobile.  our account was going to be upgraded to mobile to any mobile at no additional charge in a few months, but if I wanted to make the change now I could log into my account and change it now.  I did this and now I am being charged 16.00 for the upgrade.  Anyone know anything about this because of course I no longer have the email.

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Message 1 of 6
Expert

Re: charge for mobile to any mobile


ammusiel wrote:

I received an email saying that our plan was changing from mobile to mobile.  our account was going to be upgraded to mobile to any mobile at no additional charge in a few months, but if I wanted to make the change now I could log into my account and change it now.  I did this and now I am being charged 16.00 for the upgrade.  Anyone know anything about this because of course I no longer have the email.


Called them when it first became available, they removed and reset the Unlimited texting with M2AM at no additional charge, although I tend to do this type of change within the last few days of the account period to minimize and pro-rating

Message 2 of 6
Professor

Re: charge for mobile to any mobile

Hi Ammusiel, have you given CSR a friendly call to ask about your current plan and service? I am sure an ATT rep will happily sort this out for yo. Let them know about your email offering it free.
Message 3 of 6
Contributor

Re: charge for mobile to any mobile

thank you!

Message 4 of 6
Professor

Re: charge for mobile to any mobile


ammusiel wrote:

thank you!


 


Hey, you bet!
happy.JPG.

Message 5 of 6
Former Community Manager

Re: charge for mobile to any mobile

Were you able to speak with a rep to get this straightened out? Let us know so we can help if necessary. Smiley Happy

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