Ask a question
Search in Wireless Forums

Wireless Forum

Reply
Posted Mar 21, 2010
12:08:10 PM
View profile
cancelling mobile purchases and getting refunds
i am having troubles with my mobile purchases for my iphone. actually i DO NOT remember buying mobile purchases or i might have bought them by mistake. so i went to the 'Manage Mobile Purchases & Downloads' section to cancel my subscription. i cancelled one subscription but when i tried cancelling the others, it says refund denied. and it says the refund denial reason: exceeded the number of refunds allowed within a specific time period. what should i do? when can i cancel those other subscriptions? i am having a hard time paying for my bills because of those. PLEASE HELP ME Smiley Sad
i am having troubles with my mobile purchases for my iphone. actually i DO NOT remember buying mobile purchases or i might have bought them by mistake. so i went to the 'Manage Mobile Purchases & Downloads' section to cancel my subscription. i cancelled one subscription but when i tried cancelling the others, it says refund denied. and it says the refund denial reason: exceeded the number of refunds allowed within a specific time period. what should i do? when can i cancel those other subscriptions? i am having a hard time paying for my bills because of those. PLEASE HELP ME Smiley Sad

cancelling mobile purchases and getting refunds

122,192 views
6 replies
(3) Me too
(3) Me too
Reply
View all replies
(6)
0
(0)
  • Rate this reply
View profile
Mar 23, 2010 2:40:06 PM
0
(0)
Expert

karlu wrote: 
     I am having troubles with my mobile purchases for my iphone. actually i DO NOT remember buying mobile purchases or i might have bought them by mistake. so i went to the 'Manage Mobile Purchases & Downloads' section to cancel my subscription. i cancelled one subscription but when i tried cancelling the others, it says refund denied. and it says the refund denial reason: exceeded the number of refunds allowed within a specific time period. what should i do? when can i cancel those other subscriptions? i am having a hard time paying for my bills because of those. PLEASE HELP ME Smiley Sad

     Call customer care and ask them to do it for you. also ask them to activate the purchase blocker as well so that no other items like this can be charged to you.


karlu wrote: 
     I am having troubles with my mobile purchases for my iphone. actually i DO NOT remember buying mobile purchases or i might have bought them by mistake. so i went to the 'Manage Mobile Purchases & Downloads' section to cancel my subscription. i cancelled one subscription but when i tried cancelling the others, it says refund denied. and it says the refund denial reason: exceeded the number of refunds allowed within a specific time period. what should i do? when can i cancel those other subscriptions? i am having a hard time paying for my bills because of those. PLEASE HELP ME Smiley Sad

     Call customer care and ask them to do it for you. also ask them to activate the purchase blocker as well so that no other items like this can be charged to you.

Re: cancelling mobile purchases and getting refunds

2 of 7 (122,036 Views)
0
(0)
  • Rate this reply
View profile
Apr 2, 2010 3:29:07 PM
0
(0)
Scholar

also a manage pafe. www.att.com/directbill

 


I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s positions, strategies or opinions.

also a manage pafe. www.att.com/directbill

Re: cancelling mobile purchases and getting refunds

3 of 7 (121,691 Views)
0
(0)
  • Rate this reply
View profile
Apr 4, 2010 2:51:57 PM
0
(0)
Expert

dysfunxion wrote:

     Also a manage pafe. www.att.com/directbill


     The OP did do that already, but due to the monetary limit that can be refunded monthly and the amount of refund requests that can be done online they were declined for further requests, so the only other option would be going through customer care.


dysfunxion wrote:

     Also a manage pafe. www.att.com/directbill


     The OP did do that already, but due to the monetary limit that can be refunded monthly and the amount of refund requests that can be done online they were declined for further requests, so the only other option would be going through customer care.

Re: cancelling mobile purchases and getting refunds

4 of 7 (121,630 Views)
0
(0)
  • Rate this reply
View profile
Apr 14, 2010 2:51:17 PM
0
(0)
Mentor

You can only refund $10 maximum for 1 month period for any mobile purchases. So if you really didnt purchase anything & needs to have it refunded then might as well call customer care after you process $10 on your end. But to avoid the hassle, activate the purchase blocker after the refund.

You can only refund $10 maximum for 1 month period for any mobile purchases. So if you really didnt purchase anything & needs to have it refunded then might as well call customer care after you process $10 on your end. But to avoid the hassle, activate the purchase blocker after the refund.

Re: cancelling mobile purchases and getting refunds

5 of 7 (120,979 Views)
0
(0)
  • Rate this reply
View profile
Dec 30, 2011 12:26:00 PM
0
(0)
Contributor

I am also having trouble with mobile purchases for my iphone that I DID NOT purchase. I called last month and they credited my account and said the purchases were cancelled.  This month.....30 some dollars worth of taxes are charged for the mobile purchases.....what in the world?  I will call again but it is a hassel and it REALLY makes me angry. Does ATT do this on purpose to make more money? Probabley some people don't notice or don't notice for a long time while ATT racks in the cash. I feel like I have been robbed.

I am also having trouble with mobile purchases for my iphone that I DID NOT purchase. I called last month and they credited my account and said the purchases were cancelled.  This month.....30 some dollars worth of taxes are charged for the mobile purchases.....what in the world?  I will call again but it is a hassel and it REALLY makes me angry. Does ATT do this on purpose to make more money? Probabley some people don't notice or don't notice for a long time while ATT racks in the cash. I feel like I have been robbed.

Re: cancelling mobile purchases and getting refunds

6 of 7 (82,640 Views)
0
(0)
  • Rate this reply
View profile
Jan 1, 2012 7:22:59 AM
0
(0)
Moderator

This is an old thread and is being closed. If you have something new on this subject, please post it to a new message.

Remember to always mark items that you find useful as "Accepted Solutions”, you can even mark multiple posts in a single thread.  This will help other users find this information too!!


This is an old thread and is being closed. If you have something new on this subject, please post it to a new message.

Remember to always mark items that you find useful as "Accepted Solutions”, you can even mark multiple posts in a single thread.  This will help other users find this information too!!


Re: cancelling mobile purchases and getting refunds

7 of 7 (82,522 Views)
Share this post
Share this post