06-13-2011 9:34 AM
I moved to the UK a couple weeks ago.
Shortly before my move, I purchased an iPad2 at the Apple store in San Francisco, and got the AT&T prepaid data plan ($25 for 3 gigs). Somehow I didn't realize that this was an auto-renew plan that I had to cancel, otherwise it would keep charging me every months.
So now I'm happily in the UK, have thrown away my AT&T sim card a long time ago and am online with a local carrier.
And just received an e-mail from AT&T announcing me that I had just been charged $25.- for my auto-renewal of the iPad plan.
In order to cancel my plan, I would have to do that from my iPad. Even if I still had the sim card, I couldn't, since the AT&T sim doesn't work in the UK
In order to get in touch with AT&T support, I'm required to log in, with a wireless number, which I don't have (it's an iPad plan), or call a 1-800 number, which is impossible to do, from outside the US.
There seems to be no option to get in touch with AT&T via e-mail, there also doesn't seem to be an option to get in touch with AT&T via regular (non 1-800) number either, there doesn't even seem to be a mailing address where I could cancel via regular mail.
What can I do? Am I doomed to have AT&T charge my credit card with 25 bucks/month for all eternity? I won't be back in the US for a good long while and I'd rather not be paying $25.--/month month after month just because all the options of canceling are only accessible from within the US.
Any help would be greatly appreciated.
06-13-2011 1:45 PM
06-13-2011 3:16 PM
my bad, i didnt read that bit about you not being able to dial att @ an 800 number. try 916-843-4685 (international care) they should beable to get you in the right direction.
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