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Posted Sep 23, 2011
8:28:13 PM
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can not connect to 3g or send mms messages.

purchased my 3gs yesterday, iphone will not send email, mms, or connect to the internet via at&t. wifi works just fine

 basically my data plan is useless. called support and they told me everything looked fine from their end and since i had no other line to call on they could not help me further.

purchased my 3gs yesterday, iphone will not send email, mms, or connect to the internet via at&t. wifi works just fine

 basically my data plan is useless. called support and they told me everything looked fine from their end and since i had no other line to call on they could not help me further.

can not connect to 3g or send mms messages.

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Sep 23, 2011 8:33:42 PM
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You are going to need to find another line so that they can walk you through some steps.  Your phone could be defective in which case a trip to the Apple store might be in order as they provide all hardware support.

 

Try this first..

 

1. Reboot your phone - Hold the on/off key and the home key for 8 to 10 seconds until you see the Apple logo.

2. Reset your network settings .  Settings>General>reset>reset network settings.

 

That may clear things up for you.

 

Good Luck!

_____________________

For service or support questions including existing order status, call:
Customer Support: 1-800-331-0500

Information on iPhone unlocking can be found here by copying this link into your browser:
https://www.att.com/deviceunlock/client/en_US/

You are going to need to find another line so that they can walk you through some steps.  Your phone could be defective in which case a trip to the Apple store might be in order as they provide all hardware support.

 

Try this first..

 

1. Reboot your phone - Hold the on/off key and the home key for 8 to 10 seconds until you see the Apple logo.

2. Reset your network settings .  Settings>General>reset>reset network settings.

 

That may clear things up for you.

 

Good Luck!

_____________________

For service or support questions including existing order status, call:
Customer Support: 1-800-331-0500

Information on iPhone unlocking can be found here by copying this link into your browser:
https://www.att.com/deviceunlock/client/en_US/
Posted from my iPhone _____________________________ For service or support questions including existing order status, call: Customer Support: 1-800-331-0500 Information on iPhone unlocking can be found here by copying this link into your browser: https://www.att.com/deviceunlock/client/en_US/

Re: can not connect to 3g or send mms messages.

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