call a straight talk phone

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call a straight talk phone

listen i have a at&t phone and two of my children have straight talk phones but i can't call them i get this is not a working number check it and call again, but i am able to call other straight talk phones. I am able to text my two children's phone but i can't call them they can call me and text me and when i contact the straight talk they say its at&t and when i contact at&t you guys say its straight talk but my children can receive and make calls i am unable to call them but i can others what is the problem please i need help with this 

 

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ACE - Expert

Re: call a straight talk phone

You should call AT&T CS and be persistent asking them to open an inter-carrier ticket. However before you do make sure you're dialing the full 10-digit number, prefixed by 1 as if making a long distance call. If that's how you're dialing it and are still having trouble (but can call from a non-AT&T phone) then customer service is your only option.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.
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