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Posted Feb 8, 2012
11:47:00 PM
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billing

I have been paying for a cell account that has been suspended since 12/2009. I am 70 years old and did not know that this account had been suspended since then and AT&t didn't bother to stop billing me or to inform me that I was being a valued customer by just simply paying it until my daughter noticed this error in my checking account. We went to our local service center and they confirmed this and said to contact AT&t. How do I get my refund?

I have been paying for a cell account that has been suspended since 12/2009. I am 70 years old and did not know that this account had been suspended since then and AT&t didn't bother to stop billing me or to inform me that I was being a valued customer by just simply paying it until my daughter noticed this error in my checking account. We went to our local service center and they confirmed this and said to contact AT&t. How do I get my refund?

billing

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Feb 9, 2012 11:04:24 AM
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To be perfectly honest you might get the last 3 months refunded. If the account was suspended it stays like that until you reactivate it or cancel it. There is some personal responsibility here on your behalf about your account
To be perfectly honest you might get the last 3 months refunded. If the account was suspended it stays like that until you reactivate it or cancel it. There is some personal responsibility here on your behalf about your account
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

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Feb 9, 2012 12:17:42 PM
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johnleahy6133 wrote:

I have been paying for a cell account that has been suspended since 12/2009. I am 70 years old and did not know that this account had been suspended since then and AT&t didn't bother to stop billing me or to inform me that I was being a valued customer by just simply paying it until my daughter noticed this error in my checking account. We went to our local service center and they confirmed this and said to contact AT&t. How do I get my refund?


I got your private message and have responded. Will you please take a look and reply when you get a moment?

--------------

As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages. If you have an account related issue, please send a private message to ATTCustomerCare.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

johnleahy6133 wrote:

I have been paying for a cell account that has been suspended since 12/2009. I am 70 years old and did not know that this account had been suspended since then and AT&t didn't bother to stop billing me or to inform me that I was being a valued customer by just simply paying it until my daughter noticed this error in my checking account. We went to our local service center and they confirmed this and said to contact AT&t. How do I get my refund?


I got your private message and have responded. Will you please take a look and reply when you get a moment?

--------------

As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages. If you have an account related issue, please send a private message to ATTCustomerCare.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: billing

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