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basic voicemail question from a newbie - HELP!

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basic voicemail question from a newbie - HELP!

I need to access 20 voicemail messages ASAP on my wife's U2800A. She's had the phone 6 months, set up a voicemail message, and never attempted to access voicemail.

 

Following AT&T online directions, I set up 1-817-***-**** as the voicemail retrieval number, and when I call it, they're looking for a mailbox number. Nothing I tried works, and I have no idea what to do next.

 

Is there a "forgot mailbox number" reset option? If no, how can I find the mailbox number?

 

[Edited to comply with Guidelines]

 

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Professor

Re: basic voicemail question from a newbie - HELP!

Your VM Box# is the phone's 10 digit number.

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