att.com/3GMicroCell-Activate is a broken link

Contributor

att.com/3GMicroCell-Activate is a broken link

Clicking on any of the following results in a re-direct to a "Page not found" on the ATT site

 

att.com/3GMicroCell-Activate

att.com/3GMicroCell

 

Calls to AT&T Technical support to ask them to enter my MAC and S/N for the device result in "you are supposed to use the approved links".

 

 

Message 1 of 6 (4,503 Views)
Contributor

Re: att.com/3GMicroCell-Activate is a broken link

PS.  Clicking on the following community forum link returns an "Article ID null" value

 

www.att.com/esupport/article.jsp?DPSLogout=true&_requestid=1158102#fbid=XAucnFIv7gH

 

Geeze ... and I've already invested 1.2 hour technical phone call support to learn that I need a MicroCell, a drive to an AT&T store to get the MicroCell, and then a 30 minute technical support call that did not resolve my issue with the 3GMicroCell.

Message 2 of 6 (4,502 Views)
Contributor

Re: att.com/3GMicroCell-Activate is a broken link

Here is the present work-around.

 

Call AT&T Support 800.331.0500.  Hit options 0-5-6.  Ask to be directly connected to Business Data Support specialist.  From that point on, you can provide your 3GMicroCell serial number and they can activate it after you run a speedtest.net to confirm that your network speed is sufficient.

 

Well ... I now have 90 minutes for it to cycle through its activation process ... and 2.5 hours total investment of my time and phone calls to get this resolved.

Message 3 of 6 (4,498 Views)
Employee

Re: att.com/3GMicroCell-Activate is a broken link

Yeah it is down but we have an Backdoor
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 4 of 6 (4,421 Views)
Contributor

Re: att.com/3GMicroCell-Activate is a broken link

but, all of your employees aren't aware it is down, as they are arguing with me on the phone to register it myself on line....and, please teach some of them english!!

Message 5 of 6 (4,410 Views)
Employee

Re: att.com/3GMicroCell-Activate is a broken link

Then they can't read because it was on the front page of a "thing" they all use
Employee Contributor*
*I am an AT&T employee and the postings on this site are my own and don't necessarily represent AT&T's position, strategies or opinions.
Message 6 of 6 (4,363 Views)
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