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Posted Mar 27, 2012
12:29:13 PM
at&t service

Am highly disapointed with reply about billing.This is short version- Recently bundled wireless and internet. Been with them since 1996, never late on payment. Upgraded phone and got new contract because of this. They messed up my bill last month, ageeded I only owed 47.95 after overcharging prior. I paid, now they're saying that was incorrect, and now have a 441.00 bill to pay this month. If they would listen to recorded conversation, they would agree with me. Now am looking for a new provider.

Am highly disapointed with reply about billing.This is short version- Recently bundled wireless and internet. Been with them since 1996, never late on payment. Upgraded phone and got new contract because of this. They messed up my bill last month, ageeded I only owed 47.95 after overcharging prior. I paid, now they're saying that was incorrect, and now have a 441.00 bill to pay this month. If they would listen to recorded conversation, they would agree with me. Now am looking for a new provider.

at&t service

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Mar 27, 2012 1:33:58 PM
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Former Community Manager

I'm sorry that you've had billing issues. I'd like to help you get this straightened out so you don't have to worry about it anymore!

 

Will you please send me a private message with your name, account numbers, phone number and the best time to contact you?




To send a private message, you can either click on the link in this message or click on the little blue envelope in the upper right hand corner, click "compose new message" and type my username in the "Send To" field.

--------------

As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages. If you have an account related issue, please send a private message to ATTCustomerCare.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

I'm sorry that you've had billing issues. I'd like to help you get this straightened out so you don't have to worry about it anymore!

 

Will you please send me a private message with your name, account numbers, phone number and the best time to contact you?




To send a private message, you can either click on the link in this message or click on the little blue envelope in the upper right hand corner, click "compose new message" and type my username in the "Send To" field.

--------------

As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages. If you have an account related issue, please send a private message to ATTCustomerCare.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

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