My monthly billing cycle starts on 17th of the month and ends the 16th of the following month.
I got online last night to my AT&T account to see usage details for the billing period of December 17 to January 16. I needed to look at the phone numbers that I called on January 12 and 16.
However, the usage details for this most recent billing cycle were not posted to my online account.
Now, I can see the current usage details that run from January 17 to the present. I can also view my details from Nov. 17 to Dec 16 (and earlier bills). But, I cannot see my usage details for this most recent bill.
I called Customer service last night. He told me that the system was updating and that the usage info should be posted in a few hours.
However, they were still not posted this morning. I called Customer service again. She told me that the usage details for Dec. 17 to Jan 16 were removed from my online account once that billing cycle closed. She said that the bill is sent to printing and the details will be reposted after January 24. Nevertheless, she could still see the usage details that I could not see!
But, here is the kicker, the total balance for this same billing period was posted immediately. While the details for the charges were removed from my view for 8 days, the total balance was prominently displayed (in bold characters) at the same time the details were removed! They want to charge me, but want to make me wait to see what I am being charged for.
Another reason why I will not accept paperless billing.