Helpful Links

You have to reactivate if you change phones

Contributor

You have to reactivate if you change phones

I just got off the phone with customer support.   It looks like the microcell is tied to your IMEI number so if you change phones (same SIM), you'll have to reactivate (remove microcell and activate) your microcell in order for it to work properly.   This only applies if it's tied to the main account.  You can just readd a phone number if not.  Hope this helps out.

4,616 Views
Message 1 of 4
Highlighted

Re: You have to reactivate if you change phones

Hi.

 

Giving it a shot now.

 

Will update when it's done.

 

Don

 

Message 2 of 4

Re: You have to reactivate if you change phones

Hi.

 

No changes really.

 

M-Cell word comes and goes on both iPhones.  Calls drop. Calls fail to connect.

 

This has done NOTHING.

 

The rep was wrong.

 

Don

Message 3 of 4
Guru

Re: You have to reactivate if you change phones

I think this information is bad. It is not tied to the IMEI of your phone. I've switched my SIM to other phones and it worked with the microcell just fine. However when I got a new iPhone and activated the new SIM that came with it, it took a little time for that to start working. Reboot the microcell. Power airplane on then off. Also if using an iPhone do generel>reset>reset network settings. Eventually it'll work.
Message 4 of 4
Share this topic
Announcements

Is the iPhone X worth it? Find out why it totally is!

Find out how to track your iPhone's delivery!

Let us help you Give the Gift of AT&T Wireless this holiday season!

Additional Support