Xenon GR500 unlocked, but not working with new SIM
AT&T provided the code and we unlocked the phone. My son flew to Madrid, bought a prepaid SIM, but the phone won't work? What did we neglect to do correctly? Here's what happens:
1) If putting in my new sim after my at&t one was in, it first asks me for my pin. This was given to me when i bought it, so i enter it and then it goes to touch calibration. 2) after I do touch calibration, it goes to the start up tutorial which tells you how to navigate the phone. 3) when i finish that, it displays the message "new sim card inserted. copy sim card contacts to phone address book?" to which i answer no. 4) then if i try to make a call, right after i dial, it gives me the error message "service unavailable"
the same stuff happens if i use my at&t sim except i don't have to enter a pin at the beginning. also, when i use the new sim, about a minute after finishing the tutorial i get the error message "sim not provisioned MM #2"