Might want to check out a couple of the posts in this forum. It is pretty easy and fairly painless to reflash the stock SGH-I727 software back to your phone and you won't lose any data or have to send your phone in. Probably take about 30min or so to fix it.
I agree with you completely on this issue and it occurred on my SR as well. I was able to fix mine and retain all my data/settings. I really like the Samsung Galaxy S II SkyRocket, but I'm extremely dissappointed with customer service/technical support from both AT&T and Samsung.
It blows my mind that when I went to the warranty store they didn't already have a computer setup to quickly reflash these phones and get people back in business. I ended up having them overnight a phone to me and later that evening started doing a little research on my own and was able to fix it after a couple hours of searching around.