**Why is my AT&T account locked???**

Contributor

**Why is my AT&T account locked???**

Hello,

 

I never had any problems in logging online to check on my account until last week, when I log on, it says L103 and my account has been locked for security reasons.  

 

I waited and perhaps I can log on today and I still can't.  Today is Wednesday and it has been like this since Friday.

 

any reasons why?

 

Thanks

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Expert

Re: **Why is my AT&T account locked???**


spflores wrote:

Hello,

 

I never had any problems in logging online to check on my account until last week, when I log on, it says L103 and my account has been locked for security reasons.  

 

I waited and perhaps I can log on today and I still can't.  Today is Wednesday and it has been like this since Friday.

 

any reasons why?

 

Thanks


someone enter tthe password wrong a couple of times would be the most logical reason, best bet is to call or PM Jam here

Message 2 of 3
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Former Community Manager

Re: **Why is my AT&T account locked???**

I agree with Wingrider. It sounds like someone may have tried to access your account and it has been locked in order to protect your security. 

 

Take a look at the steps in this article and let us know if you're able to reset your password: http://www.att.com/esupport/article.jsp?sid=52663&ct=9002922&Referrer_Page=cu&cv=820#fbid=JksbCLIT7p...

--------------

As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages.

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