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Why AT&T support no answer my request

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Why AT&T support no answer my request

Dear sir/madam 

 

I have a support request to  icare3@amcustomercare.att-mail.com . But i was wailting for 2 day.  No answer from AT&T.  Please help me. 

 

This is auto mesage from at&t

 

NOTE: This is an automated reply from a system mailbox.  Please do not reply to this email.

Thank you for contacting AT&T.

We appreciate your business and know that your time is valuable. An AT&T Online Specialist has been assigned to your case and will respond to your concern within 24 hours. We will do our best to exceed your expectations.

Do you know about the free, fast and easy way to check your minutes or balance, or to make a payment from your wireless phone? It's available 24 hours a day 7 days a week. If not, go to http://www.wireless.att.com/learn/basics/choosing-features-services/starservices.jsp

 

Sorry about my English ^^

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Message 1 of 5
Professor

Re: Why AT&T support no answer my request

Don't know if it matters, but are you an AT&T customer?
Message 2 of 5
Professor

Re: Why AT&T support no answer my request

Also, what are you asking? If it's about unlocking an iPhone, you have to call for that. I dont think they do that over email.
Message 3 of 5

Re: Why AT&T support no answer my request


nguyenduyy wrote:

Dear sir/madam 

 

I have a support request to  icare3@amcustomercare.att-mail.com . But i was wailting for 2 day.  No answer from AT&T.  Please help me. 

 

This is auto mesage from at&t

 

NOTE: This is an automated reply from a system mailbox.  Please do not reply to this email.

Thank you for contacting AT&T.

We appreciate your business and know that your time is valuable. An AT&T Online Specialist has been assigned to your case and will respond to your concern within 24 hours. We will do our best to exceed your expectations.

Do you know about the free, fast and easy way to check your minutes or balance, or to make a payment from your wireless phone? It's available 24 hours a day 7 days a week. If not, go to http://www.wireless.att.com/learn/basics/choosing-features-services/starservices.jsp

 

Sorry about my English ^^


You'll need to contact AT&T over the phone for unlocking.

Message 4 of 5
Master

Re: Why AT&T support no answer my request

Here is the phone number to call
_____________________

For service or support questions including existing order status, call:
Customer Support: 1-800-331-0500

Information on iPhone unlocking can be found here by copying this link into your browser:
https://www.att.com/deviceunlock/client/en_US/
Message 5 of 5
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