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Posted Jun 11, 2012
9:39:00 PM
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Who would like GoPhone e-mail support?
Do you think that E-mail support is a good option? If so, why? Why not just call customer care (611)?
Do you think that E-mail support is a good option? If so, why? Why not just call customer care (611)?

Who would like GoPhone e-mail support?

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Jun 12, 2012 2:27:39 PM
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ACE - Master
I think that GoPhone e-mail support is an outstanding option. There are countless times when I needed to contact AT&T, and my phone was not able to do that because the touch screen stopped responding on one of them.

Otherwise, sometimes I'm a little shy to ask for help... Smiley Tongue

Cat Happy Remember that Wild Banchi... 1993-2010 Cat Happy



I think that GoPhone e-mail support is an outstanding option. There are countless times when I needed to contact AT&T, and my phone was not able to do that because the touch screen stopped responding on one of them.

Otherwise, sometimes I'm a little shy to ask for help... Smiley Tongue

:cathappy: Remember that Wild Banchi... 1993-2010 :cathappy:



Remember that Wild Banchi... 1993-2010
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Who would like GoPhone e-mail support?

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Jun 13, 2012 3:59:10 PM
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Professor
WB, you are right, and welcome back to the forums.

I think that e-mail support like for postpaid customers will improve service.
WB, you are right, and welcome back to the forums.

I think that e-mail support like for postpaid customers will improve service.

Re: Who would like GoPhone e-mail support?

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Jun 13, 2012 5:22:34 PM
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ACE - Master
Thanks, ilikewireless. Smiley Happy

And I completely agree. Maybe even expand it?

Cat Happy Remember that Wild Banchi... 1993-2010 Cat Happy



Thanks, ilikewireless. Smiley Happy

And I completely agree. Maybe even expand it?

:cathappy: Remember that Wild Banchi... 1993-2010 :cathappy:



Remember that Wild Banchi... 1993-2010
*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: Who would like GoPhone e-mail support?

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Jun 13, 2012 5:57:06 PM
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Professor
In a way, I think E-mail support is already available to prepaid customers who are forum users - they may be asked to PM one of the Community Managers or Specialists. To make e-mail support available to all prepaid users, an AT&T E-mail address will serve the purpose without requiring forum participation. So, yes, you can call that an expansion.
In a way, I think E-mail support is already available to prepaid customers who are forum users - they may be asked to PM one of the Community Managers or Specialists. To make e-mail support available to all prepaid users, an AT&T E-mail address will serve the purpose without requiring forum participation. So, yes, you can call that an expansion.

Re: Who would like GoPhone e-mail support?

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Jun 14, 2012 8:13:18 AM
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Teacher

I agree with Wild Banchi

I agree with Wild Banchi

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Re: Who would like GoPhone e-mail support?

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Jun 14, 2012 10:17:21 PM
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Tutor

If they have, that'd be just perfect. Sometimes we don't have much time to just hold the line and wait till we get answer. If we can just simply email out and come back to check for answers whenever possible, that's be ideal. 

If they have, that'd be just perfect. Sometimes we don't have much time to just hold the line and wait till we get answer. If we can just simply email out and come back to check for answers whenever possible, that's be ideal. 

Re: Who would like GoPhone e-mail support?

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