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Posted Jul 24, 2010
9:04:28 AM
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When will I get my shipping info?

i just came off backorder at  10pm CST and I wanted to see it anyone knew when I might get my shipping info.

i just came off backorder at  10pm CST and I wanted to see it anyone knew when I might get my shipping info.

When will I get my shipping info?

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Jul 24, 2010 9:45:06 AM
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Hopefully sooner than Ive been waiting. I got off back order on the 22nd around 9am and as of today the 24th (12:50pm) i still doesnt show any shipping info. Money was taken from my account though so hopefully it already shipped and they just havent updated it.

Hopefully sooner than Ive been waiting. I got off back order on the 22nd around 9am and as of today the 24th (12:50pm) i still doesnt show any shipping info. Money was taken from my account though so hopefully it already shipped and they just havent updated it.

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Jul 24, 2010 10:08:52 AM
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Yeah me too.. same as TheThumb., do not have shipping info yet..

Yeah me too.. same as TheThumb., do not have shipping info yet..

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Jul 24, 2010 10:21:22 AM
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thats good! oh yeah at&t said something about the incredible order masses and how they couldnt update shipping info!

thats good! oh yeah at&t said something about the incredible order masses and how they couldnt update shipping info!

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Jul 24, 2010 10:22:48 AM
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why couldnt they update shipping info?

what did they say?

why couldnt they update shipping info?

what did they say?

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Jul 24, 2010 10:24:52 AM
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umm well i heard some people saying that at&t sent them a message saying due to the extraordinary amount of orders at&t couldnt process shipping info.

umm well i heard some people saying that at&t sent them a message saying due to the extraordinary amount of orders at&t couldnt process shipping info.

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Jul 24, 2010 10:26:39 AM
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Im hoping that since my account was charged the phone has shipped. Have you guys been charged for the phone yet?

Im hoping that since my account was charged the phone has shipped. Have you guys been charged for the phone yet?

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Jul 24, 2010 10:29:13 AM
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no I havent :smileysad: so i guess mine hasnt been shipped yet, but yours definitely is shipped because at&t says they dont chargeyou until your order is shipped! idk you might get it today or monday!

no I havent :smileysad: so i guess mine hasnt been shipped yet, but yours definitely is shipped because at&t says they dont chargeyou until your order is shipped! idk you might get it today or monday!

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Jul 24, 2010 10:29:44 AM
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how do you tell if your account was charged?

how do you tell if your account was charged?

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Jul 24, 2010 10:33:00 AM
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Not sure what effect it has, but did you guys order at the store or online? maybe they dont really update shipments to stores

Not sure what effect it has, but did you guys order at the store or online? maybe they dont really update shipments to stores

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Jul 24, 2010 10:36:37 AM
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i ordered at the store but my receipt says it ships to my address

i ordered at the store but my receipt says it ships to my address

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Jul 25, 2010 3:27:34 PM
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any updates for anyone? Ive tried calling and they still cant tell me whats going on

any updates for anyone? Ive tried calling and they still cant tell me whats going on

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Jul 25, 2010 3:32:08 PM
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nothing here.. my phones came off backorder late thursday night/early Friday AM and I still haven't seen any shipping info..  I now hope they are delayed a day or 2 as I have a business trip and do not want the delivery guy to just leave them on my porch for 2 days while I'm out of town.

nothing here.. my phones came off backorder late thursday night/early Friday AM and I still haven't seen any shipping info..  I now hope they are delayed a day or 2 as I have a business trip and do not want the delivery guy to just leave them on my porch for 2 days while I'm out of town.

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Jul 25, 2010 3:56:09 PM
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Yeah this is getting frustrating. Just curious but has your bank account been charged for the price of the phone? Mine was charged to my account thursday so hopefully that means they shipped it.

Yeah this is getting frustrating. Just curious but has your bank account been charged for the price of the phone? Mine was charged to my account thursday so hopefully that means they shipped it.

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Jul 25, 2010 4:02:22 PM
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When had y'all originally placed the orders? Just curious

When had y'all originally placed the orders? Just curious

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Jul 25, 2010 4:05:57 PM
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I placed mine in store on july 12th and im having it shipped to the store.

I placed mine in store on july 12th and im having it shipped to the store.

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Jul 25, 2010 4:12:02 PM
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I bought mine in the store on the 12th and im still waiting.

I bought mine in the store on the 12th and im still waiting.

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Jul 25, 2010 4:14:45 PM
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I ordered on the 22nd and the money was removed from my bank account 2 days later (yesterday). But the order status screen still says my phones are on BO. So I am wondering what is the deal. Either they shipped the phones and never updated the online info. Or they took my money before shipping my phones. Either way I am mildly irritated.

I ordered on the 22nd and the money was removed from my bank account 2 days later (yesterday). But the order status screen still says my phones are on BO. So I am wondering what is the deal. Either they shipped the phones and never updated the online info. Or they took my money before shipping my phones. Either way I am mildly irritated.

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Jul 25, 2010 4:23:20 PM
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They took my money on the 13th so you can imagine how irritated i am

They took my money on the 13th so you can imagine how irritated i am

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Jul 25, 2010 4:35:54 PM
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Wow.. on the 13th? That's not cool at all. I would be surprised if you weren't irritated.

 

So is ATT abandoning it's policy of not charging the customer till the item ships? Seems like an important fact that they should share with us when we order, lol.

Wow.. on the 13th? That's not cool at all. I would be surprised if you weren't irritated.

 

So is ATT abandoning it's policy of not charging the customer till the item ships? Seems like an important fact that they should share with us when we order, lol.

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Jul 25, 2010 4:37:58 PM
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Edited by rougeslider on Jul 25, 2010 at 4:39:48 PM

I was told when i was in the store that i would be charged when the phone was shipped which is a lie.

 

I wont even get into the 1hr 30min phone call in which I was put on hold for at least 1 hr then I got hung up on :smileymad:

I was told when i was in the store that i would be charged when the phone was shipped which is a lie.

 

I wont even get into the 1hr 30min phone call in which I was put on hold for at least 1 hr then I got hung up on :smileymad:

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Jul 25, 2010 4:45:37 PM
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Yeah the people on the phone had no idea why money was taken from my account (which to me sounds pretty shady) and they dont have any shipping info. Instead each person I kept talking to told me to call the store and the store told me to call C.S. so basically after being given the run around ive given up for the day. If they cant tell me tomorrow what the deal is (which is day 5 of them taking my money) then im raising h*ll.

Yeah the people on the phone had no idea why money was taken from my account (which to me sounds pretty shady) and they dont have any shipping info. Instead each person I kept talking to told me to call the store and the store told me to call C.S. so basically after being given the run around ive given up for the day. If they cant tell me tomorrow what the deal is (which is day 5 of them taking my money) then im raising h*ll.

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Jul 25, 2010 5:06:16 PM
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the charge is probably just a pending charge.  they hold the amount to make sure and finalize the transaction once shipped

the charge is probably just a pending charge.  they hold the amount to make sure and finalize the transaction once shipped

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Jul 25, 2010 5:16:46 PM
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It is a pending charge but att reps and my reciept state that they do not charge until the item actually ships. So if the item has not shipped and they cant provide me with any info then, according to their policy, there shouldnt be any money taken from my account.

It is a pending charge but att reps and my reciept state that they do not charge until the item actually ships. So if the item has not shipped and they cant provide me with any info then, according to their policy, there shouldnt be any money taken from my account.

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Jul 25, 2010 8:49:49 PM
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My charge isn't pending... it's a finalized transaction.  And no phones as of tonight. ugh!

My charge isn't pending... it's a finalized transaction.  And no phones as of tonight. ugh!

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Jul 26, 2010 8:47:06 AM
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Shipped this morning at 4am
Shipped this morning at 4am

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Jul 26, 2010 9:11:08 AM
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rougeslider, what shipping method were you given?
rougeslider, what shipping method were you given?

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