09-13-2011 8:22 PM
09-14-2011 2:30 AM
09-14-2011 4:18 AM
I've been having the worst time trying to do business. Everytime I'm accessing my e-mail accounts, attempt to write a reply, and send the e-mail off my provider is telling me my IP address has changed. I have to log back into the server and then log back into my e-mail. Magically my entire e-mail has disappeared and I have to start all over. Why on earth is my IP address changing 8 times in 30 minutes when I've never stopped the connection?
Depending on what type of connection you have the modem at your location can be bouncing. Warning - this is going to get technical - Since you are asking on ATT, it will either be their dsl service or Uverse. If the modem / access point is bouncing and you are not paying for a static address it is distinctly possible that bounce is requesting a new IP address via DHCP to the CO. Most of the DSL modems or Uverse modems should have a access web page that will give you statistics on the device, there should be a panel that will tell you how long ago the last restart occurred and how old the lease on the routable IP is.
A second possiblity, but still tied to the modem bouncing is if you are using a router connected to the modem, this can be bouncing also and requesting a new routable link from the modem / access point.
Best bet at ths point is to call technical support for your provider - the IP in question is the internet routable one and is controlled by your provider
The thing I find confusing - ip's changing should not really cause this type of issue, 95 percent of the non-business world use the service providers DHCP servers to get a routable IP and to not pay the additional costs for a static block, in fact a ot of small business do this aslo. The email providers should be able to adapt to this without a problem.
09-14-2011 4:46 AM - edited 09-14-2011 4:48 AM
Simply try uninstalling and then reinstalling the account first. That is what the providers will ask you if youve tried. Then just as I said, call or logon to your provider account and see if any changes recently happened. Then update accordingly
09-15-2011 11:44 AM
Sorry to hear you're having trouble. It's not clear from your post if you're using U-Verse or DSL and I want to get this post in the right place so you get some help.