10-13-2011 7:29 PM
10-13-2011 8:15 PM
I ordered on Saturday a.m., and have called several times, and only tonight did I get a rep who knew what to do. She had to re-enter my credit card info and billing info. Even though I'd never been contacted that anything was wrong, and all the other reps had said all was well with the order, the system is acting as if I'd just now ordered it so it will be 14 - 21 days. Ridiculous!
They did give me a $25 credit.
10-13-2011 8:24 PM
10-13-2011 8:29 PM
My credit card never did show the charge. I don't know if the fellow who took the order initially just messed it up or if the system was just so messed up that it never took it. it took about 25 minutes to place the order inititally. I just wish they'd have sent an email saying there was something wrong. I've called several times and each rep said all was well, until tonight's rep said it wasn't and knew how to fix it. Sigh....
They really shouldn't do the pre-order thing. I think it just gets everyone confused.
10-13-2011 8:45 PM