04-09-2012 11:20 AM
Once I upgraded my phone, receiving a subsidy in exchange for renewing a two-year commitment with AT&T Mobility, I thought that the old contract was null and void and replaced with the new contract. The old contract had not expired (7/12), but I was upgrade eligible at the 20 month mark (3/12).
I have been denied the iPhone unlock, I guess because I had not completed the two-year commitment. This doesn't make sense to me. Is AT&T saying that I currently have two concurrent contracts on one line, one expiring 7/12 and the other expiring 3/14? Or is AT&T saying that I have one 24-month contract that will end 7/12 and another 20-month contract will run from 7/12-3/14?
Moderators, please don't move this to the iPhone forum. Even though I would not have questioned this had I not been denied the iPhone unlock (I would not have been aware of this conundrum), this question is strictly related to contracts related to phone upgrades.
04-09-2012 12:19 PM
04-09-2012 1:26 PM
That's just it. Yesterday should have been day 32 for my upgrade purchase. Today, I got the rejection email for the iPhone 4 unlock.
I think that I have one two-year contract that expires March 2014, as well. I'm just trying to understand AT&T's logic. I will call them later on today; I just wanted to avoid adding one more call to their cue.
04-09-2012 3:10 PM