Ask a question
Search in Wireless Forums

Wireless Forum

Reply
Posted Apr 9, 2012
11:20:02 AM
View profile
What Does it Mean to Renew Your Contract?

Once I upgraded my phone, receiving a subsidy in exchange for renewing a two-year commitment with AT&T Mobility, I thought that the old contract was null and void and replaced with the new contract.  The old contract had not expired (7/12), but I was upgrade eligible at the 20 month mark (3/12).

 

I have been denied the iPhone unlock, I guess because I had not completed the two-year commitment.  This doesn't make sense to me.  Is AT&T saying that I currently have two concurrent contracts on one line, one expiring 7/12 and the other expiring 3/14?  Or is AT&T saying that I have one 24-month contract that will end 7/12 and another 20-month contract will run from 7/12-3/14?

 

Moderators, please don't move this to the iPhone forum.  Even though I would not have questioned this had I not been denied the iPhone unlock (I would not have been aware of this conundrum), this question is strictly related to contracts related to phone upgrades.

Once I upgraded my phone, receiving a subsidy in exchange for renewing a two-year commitment with AT&T Mobility, I thought that the old contract was null and void and replaced with the new contract.  The old contract had not expired (7/12), but I was upgrade eligible at the 20 month mark (3/12).

 

I have been denied the iPhone unlock, I guess because I had not completed the two-year commitment.  This doesn't make sense to me.  Is AT&T saying that I currently have two concurrent contracts on one line, one expiring 7/12 and the other expiring 3/14?  Or is AT&T saying that I have one 24-month contract that will end 7/12 and another 20-month contract will run from 7/12-3/14?

 

Moderators, please don't move this to the iPhone forum.  Even though I would not have questioned this had I not been denied the iPhone unlock (I would not have been aware of this conundrum), this question is strictly related to contracts related to phone upgrades.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

What Does it Mean to Renew Your Contract?

1,380 views
4 replies
(0) Me too
(0) Me too
Reply
View all replies
(4)
0
(0)
  • Rate this reply
View profile
Apr 9, 2012 12:19:16 PM
0
(0)
Master
I am surprised unless you need to wait 30 days so you don't get your unlock then reverse your upgrade. I would have thought you have one contract right now for two more years.
_____________________

For service or support questions including existing order status, call:
Customer Support: 1-800-331-0500

Information on iPhone unlocking can be found here by copying this link into your browser:
https://www.att.com/deviceunlock/client/en_US/
I am surprised unless you need to wait 30 days so you don't get your unlock then reverse your upgrade. I would have thought you have one contract right now for two more years.
_____________________

For service or support questions including existing order status, call:
Customer Support: 1-800-331-0500

Information on iPhone unlocking can be found here by copying this link into your browser:
https://www.att.com/deviceunlock/client/en_US/
Posted from my iPhone _____________________________ For service or support questions including existing order status, call: Customer Support: 1-800-331-0500 Information on iPhone unlocking can be found here by copying this link into your browser: https://www.att.com/deviceunlock/client/en_US/

Re: What Does it Mean to Renew Your Contract?

2 of 5 (1,374 Views)
0
(0)
  • Rate this reply
View profile
Apr 9, 2012 1:26:37 PM
0
(0)
ACE - Professor

That's just it.  Yesterday should have been day 32 for my upgrade purchase.  Today, I got the rejection email for the iPhone 4 unlock.

 

I think that I have one two-year contract that expires March 2014, as well.  I'm just trying to understand AT&T's logic.  I will call them later on today; I just wanted to avoid adding one more call to their cue.

That's just it.  Yesterday should have been day 32 for my upgrade purchase.  Today, I got the rejection email for the iPhone 4 unlock.

 

I think that I have one two-year contract that expires March 2014, as well.  I'm just trying to understand AT&T's logic.  I will call them later on today; I just wanted to avoid adding one more call to their cue.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: What Does it Mean to Renew Your Contract?

3 of 5 (1,368 Views)
0
(0)
  • Rate this reply
View profile
Apr 9, 2012 3:10:19 PM
0
(0)
Master
Did you upgrade to the iPhone on the other line?
_____________________

For service or support questions including existing order status, call:
Customer Support: 1-800-331-0500

Information on iPhone unlocking can be found here by copying this link into your browser:
https://www.att.com/deviceunlock/client/en_US/
Did you upgrade to the iPhone on the other line?
_____________________

For service or support questions including existing order status, call:
Customer Support: 1-800-331-0500

Information on iPhone unlocking can be found here by copying this link into your browser:
https://www.att.com/deviceunlock/client/en_US/
Posted from my iPhone _____________________________ For service or support questions including existing order status, call: Customer Support: 1-800-331-0500 Information on iPhone unlocking can be found here by copying this link into your browser: https://www.att.com/deviceunlock/client/en_US/

Re: What Does it Mean to Renew Your Contract?

4 of 5 (1,361 Views)
Highlighted
0
(0)
  • Rate this reply
View profile
Apr 9, 2012 4:07:16 PM
0
(0)
ACE - Professor

I only have one line on AT&T Mobility.

I only have one line on AT&T Mobility.

*The views and opinions expressed on this forum are purely my own. Any product claim, statistic, quote, or other representation about a product or service should be verified with the manufacturer, provider, or party.

Re: What Does it Mean to Renew Your Contract?

5 of 5 (1,356 Views)
Advanced
You must be signed in to add attachments
Share this post
Share this post