Visual Voicemail not working

Teacher

Visual Voicemail not working

[ Edited ]

When I get through the set up it tells me that it has not received a verification code.  It then tells me to check my account that VVM is active (it is) and to check my network connection (I did with Tech support and it works).  Then it tells me to call my VM again.  I do and still nothing.  That is all it says.

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Teacher

Visual Voicemail not working

[ Edited ]

I have VVM installed and VVM activated on my account but it will not work.  Any ideas?

Message 1 of 5 (7,132 Views)
Former Community Manager

Visual Voicemail not working

[ Edited ]

Sorry to hear that. 

 

Can you give us a bit more detail?

 

Were you able to go through the set up process? Where do you get an error/where does it fail?

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As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
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Teacher

Visual Voicemail not working

[ Edited ]

Not trying to insult you but there are two types of VVM available on google play.  I tried to explain that to tech support this weekend and they were not understanding. 

 

First is AT&T Messages....

https://play.google.com/store/apps/details?id=com.att.android.mobile.attmessages&feature=search_resu...

 

The second is AT&T Visual Voicemail, this is the one I like and want to use on my phone.......

https://play.google.com/store/apps/details?id=com.att.mobile.android.vvm&feature=search_result

 

The AT&T Visual Voicemail app will not work on Note, at least no one can tell me how.  Any ideas??

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Highlighted
Former Community Manager

Re: Visual Voicemail not working

I've created a new thread for your issue. Please note, the post you commented on was about Visual Voicemail, not AT&T Messages. Are you also having an issue with Messages?

 

I'm not sure why you're not able to activate the voicemail but I'm sure we can figure out what's going on. Will you please send me a private message with your name, account number, phone number and the best time to contact you?




To send a private message, you can either click on the link in this message or click on the little blue envelope in the upper right hand corner, click "compose new message" and type my username in the "Send To" field.

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As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.
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