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Posted Jun 12, 2011
12:26:49 PM
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Upgraded an existing account
I upgraded an existing DRY Loop account that I had for 7 years. I have been making payments to that account for 7 years. AT&T decided to give me a new account number and change the billing rate for my DSL. Now I have two bills coming to the same address, one is in arrears and I do not know what is happening to the other account. It is impossible to get through to AT&T and there is no customer service address listed anywhere to send a letter. Does anyone have the same problem? How did you get AT&T to correct it?
I upgraded an existing DRY Loop account that I had for 7 years. I have been making payments to that account for 7 years. AT&T decided to give me a new account number and change the billing rate for my DSL. Now I have two bills coming to the same address, one is in arrears and I do not know what is happening to the other account. It is impossible to get through to AT&T and there is no customer service address listed anywhere to send a letter. Does anyone have the same problem? How did you get AT&T to correct it?

Upgraded an existing account

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Jun 12, 2011 4:56:57 PM
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Employee
Go into your local corporate store. The reps hav an "inside cust service" number and they r great @ helping
Go into your local corporate store. The reps hav an "inside cust service" number and they r great @ helping
*I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

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