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Posted Apr 13, 2012
6:08:53 AM
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Upgraded Phone - Service won't activate - 10 hours so far

I can't call (obviously) to find out what's wrong as the Premier site suggests. I upgraded my iPhone 3Gs to a 4Gs and the new phone arrived yesterday. I followed the included instructions for activation and went to att.com/bizactivate. The site says if more than three hours goes by and your device is not activated to call (ironically).

 

I can't because the service on the old phone  has been suspended but the service for the new phone has not been activated.

 

Help!

I can't call (obviously) to find out what's wrong as the Premier site suggests. I upgraded my iPhone 3Gs to a 4Gs and the new phone arrived yesterday. I followed the included instructions for activation and went to att.com/bizactivate. The site says if more than three hours goes by and your device is not activated to call (ironically).

 

I can't because the service on the old phone  has been suspended but the service for the new phone has not been activated.

 

Help!

Upgraded Phone - Service won't activate - 10 hours so far

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Apr 13, 2012 5:31:49 PM
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Former Employee

Try restarting your phone, if that doesn't work, find an other phone and call 1-800-331-0500.

Try restarting your phone, if that doesn't work, find an other phone and call 1-800-331-0500.

Re: Upgraded Phone - Service won't activate - 10 hours so far

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May 3, 2012 5:35:58 AM
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What ended up happening - did you ever get service?
What ended up happening - did you ever get service?

Re: Upgraded Phone - Service won't activate - 10 hours so far

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May 3, 2012 9:01:09 AM
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Former Community Manager

Same question here. Smiley Happy

 

Please let us know if you still need help!

--------------

As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages. If you have an account related issue, please send a private message to ATTCustomerCare.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Same question here. Smiley Happy

 

Please let us know if you still need help!

--------------

As of May 1st, I am no longer serving as the Community Manager for AT&T. This account will no longer be able to accept private messages. If you have an account related issue, please send a private message to ATTCustomerCare.

Did a post have a solution that worked for you? Help other people find solutions faster by marking posts that helped you as an "Accepted Solution". Learn about accepted solutions here.

I am an AT&T employee and the postings on this site are my own and don’t necessarily represent AT&T’s position, strategies or opinions.

Re: Upgraded Phone - Service won't activate - 10 hours so far

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