01-07-2012 3:26 PM
01-07-2012 3:37 PM
01-08-2012 9:06 AM
Did you return the skyrocket to an att authorized retailer or a corporate store? I'd go there and dispute it with a manager.
01-08-2012 9:43 AM
01-10-2012 3:29 PM - edited 01-10-2012 3:29 PM
Fantastic, now they claim that they cant change it.
Thank you for contacting AT&T about you upgrade date. I apologize for any confusion or frustration this may have caused. My name is XXXXX and I will be happy to assist you with your inquiry. after reviewing our records I see that due to the fact that you had a recent activation I am unable to reset your upgrade date. I have submitted a case to have this issue resolved, you can expect a resolution by 01/13/12 your case number is XXXXX
What an excuse, what recent activation? I purchased a phone for full price and returned the skyrocket. This is ridiculous for customer service. Will definitely leave AT&T once my family contract ends. Id rather pay +80 dollars at Verizon instead of having to deal with this kind of customer service.
© 2016 AT&T Intellectual Property.This link will open a new window All rights reserved. AT&T, Globe logo, Mobilizing Your World and DIRECTV are registered trademarks of AT&T Intellectual Property and/or AT&T affiliated companies. All other marks are the property of their respective owners.
Congratulations! You earned the Liz badge!